This accessibility statement applies to the University of Helsinki’s Application system for international master's programmes in https://hapa.it.helsinki.fi/uhma/haku/. This accessibility statement does not cover the parts of the application done in Studyinfo service. The accessibility statement of the Studyinfo can be found in https://studyinfo.fi/wp2/en/accessibility-statement/.
This accessibility statement is based on an external specialist assessment of the application system in November 2020. The statement will be updated as the errors identified are corrected.
This statement was drawn up on 30 November 2020.
The service meets most of the A and AA level accessibility requirements of the Web Content Accessibility Guidelines (WCAG) 2.1. The accessibility deficiencies identified are described in detail below.
If you notice accessibility issues on the website, please give us feedback:
By email: firstname.lastname@example.org
You can also give us feedback in person at the Student Services customer service desk in Kaisa House (Fabianinkatu 30, main lobby, 3rd floor).
It may take up to 14 days to receive an answer. If you are not satisfied with the answer or do not receive an answer within two weeks, you may file a complaint with the Regional State Administrative Agency for Southern Finland. The agency website has detailed instructions (in Finnish and Swedish only) on how to file a complaint and how the issue will be handled.
Regional State Administrative Agency for Southern Finland
Accessibility supervision unit
Phone +358 2950 16000 (switchboard)
For the time being, certain content and features do not meet all relevant requirements. The non-accessible content is listed in Finnish. The English translations will be updated here when the translations are available.
The Admission Services of the University of Helsinki supports users unable to access the service described herein. You can contact the Admission Services by email or chat or visit the customer service desk.
Kaisa House (Fabianinkatu 30, main lobby, 3rd floor).
P.O. Box 53, 00014 University of Helsinki
Opening hours and chat window on the Admission Services’ webpage