Problems with registration, usernames or other topics?
Can I register for just one course? Will you bill me or how shall I pay the study fee?
Yes, you can register for just one course. Several modules can be completed one course at a time.
The study fee is payable online upon registration. If you must pay the fee in cash, please contact Student Services.
Should I reserve a place in the course?
You should definitely reserve a place in the course. Many changes can occur, particularly if there is still some time until the course begins. If a place becomes available, you will be notified by email. The email message will ask you to confirm your acceptance of the study place within a couple of days. If you do not confirm it, your place will go to the next person on the reserve list.
I registered for a module, but must I also register for each individual course?
Registering for a module covers all the courses included in the module. If the module has optional studies, separate registration may be required. In this case, the process will be explained in the study programme.
Why do I need two separate usernames for studying at the Open University?
In the Open University web service, students create their own username to log into My pages and to register for studies and examinations. This username is also valid after you are no longer studying at the Open University. The username is based on the user's email address. Undergraduate students of the University of Helsinki can use their username for the University network to log into My Pages.
User accounts for the University of Helsinki IT systems are created automatically for the duration of one’s studies and can be used to log into University of Helsinki data systems requiring identification. The University of Helsinki username is usually based on the user's last name. You have to activate your account.
I do not have an online banking ID. How can I obtain a user account?
Go to the office of the University of Helsinki account services with proof of identity. The validity of collected accounts will not be automatically extended when you begin new studies. You must extend the validity of your account using the extension form.
I received a message from the account system telling me that I already have a user account. Why?
You have previously studied at the Open University, and an account was created for you at the time. You can now reactivate that account. If the password associated with the account has expired or you cannot remember your username (based on your name), you can access the information via the password change service.
University of Helsinki undergraduate students and staff should use their valid user account. University of Helsinki graduates should activate their previous username.
I used to be an undergraduate student at the University of Helsinki. Can I get my old username back?
If you were an undergraduate student in or after 2000, you can reclaim your previous username. When you activate your account, the system will recognise you and offer you your old username. You must change the initial password.
I logged into Moodle and was asked to complete a form, but cannot proceed any further. Why?
You probably failed to provide your email address when activating your user account (see activation instructions, item 14; ). You cannot use Moodle without providing your email address.
You can enter your email address here. Use your Helsinki University username and password to log in. After entering your email address, wait till next morning before logging into Moodle.
I am currently activating my user account, and the proposed username is based on my previous last name. Why?
The username associated with your user account is based on your name in the official University of Helsinki student register. Your name was entered into the student register in connection with your previous studies. A change of name can be made in the student register only on the basis of information on the student’s ID card or in the population information system.
If you already activated your user account based on your previous last name, the name associated with the account can be changed, but the format of the account itself will remain the same.
How can I change my last name associated with a user account?
You can change the name associated with your user account, but please note that the username will remain the same. The new name will be updated within a few days
Can you tell me where the teaching rooms and examination rooms of the courses are announced?
Teaching rooms will be in the study programmes. The locations for examinations vary and are not specified in the study programme. Always confirm the examination room in advance. Examination rooms in Helsinki
The registration system will not process my registration for an examination. Why is this?
Make sure your registration is not late. The system will not process registrations after the deadline.
Did you remember your password? You must use the same username you used to register for studies. You must also complete all fields in the registration form.
If you are registering on time, and you are still experiencing difficulty, please contact the examination service, 02941 28322, or ask the examination service.
I would like to register for an examination/course, but have forgotten my username and/or password. What do I do now?
Registration for courses or examinations requires the username for the Open University web service. If you have forgotten your password, you can request a new one from our web service, and if you have forgotten your username, please contact Student Services or examination service.
The system will show me only some courses and study modules when registering. I thought I could register for any examination?
Are you signed in with the same username you used to register for your studies? The system recognises your right to study based on your username. In unclear cases, please contact the examination service.
I have registered for an examination, but cannot attend. What shall I do?
You can cancel your examination registration on My pages up to three days before the examination. In some disciplines, you can choose your examination date from several options available. In such cases if you cancel your registration, the registration will not count towards the maximum number of examination attempts permitted.
The fee for the course or study module covers examinations specified in the study programme.
Terms of registration and payment
Where/how can I find out what grades I received for examinations and assignments?
The results of learning assignments and examinations are posted on WebOodi (use your Helsinki University username to log in).
Always check the results, and contact firstname.lastname@example.org if the information has not been entered into WebOodi within 6 weeks of the official completion date.
Information about partially completed examinations or assignments can be viewed in the learning environment or under Completions and results on My pages.
Can I submit my assignment or other written work as soon as it is completed or must I wait until the submission date?
You can submit your assignment as soon as it is completed. Teacher will start the evaluation from the official submission date.
What is “the track”? Can I become a university undergraduate student through the Open University?
You can apply to become a university student based on studies completed at the Open University. The faculties decide how many courses you must complete before you can apply to study through the Open University track. There may be other criteria in addition to completed studies (such as grades).
The requirements are listed by faculty. The right to study for a degree will not be granted automatically. The matter will be decided upon by the faculty or department of the university. Faculties and departments decide on the quota and requirements for student admissions through the Open University track on a yearly basis.
What can I do if I do not have a printer at home and I do not want to print my assignments at a web cafe?
How can I request a certificate/transcript of studies?
You can request a transcript of studies from Student Services. Transcripts from the Student Register are official documents and serve as certificates of completed studies.
Should you need a separate accompanying letter to the transcript of studies (e.g. for your employer), you may request one from your discipline-specific student affairs secretary.
Information on certificates and study transcripts