Contact information

You can find our contact information below. Support in University-related IT matters is available at our IT Helpdesk by chat (weekdays from 9 a.m. to 3 p.m.), phone (weekdays from 9 a.m. to 3 p.m.) and email. In addition, our instructions site and chatbot Harri Botter are at your disposal 24/7 at

IT Center

P.O. Box 62 (Viikinkaari 11)
FI-00014 University of Helsinki
fax +358 (0)29 41 56990
Email: tietotekniikkakeskus [at]

IT Helpdesk

Instructions and opening hours:
tel. +358 (0)29 41 55555 (weekdays from 9 a.m. to 3 p.m., local network charge/mobile call charge)
Email: helpdesk [at] helsinki.f

Information security

In non-urgent information security issues related to the University’s operations, contact tietoturva[at]

In urgent issues, see more detailed instructions and contact information on the Instructions for exceptional situations page.