Instructions for exceptional situations

Did you encounter an information security issue? If you notice a deviation related to the University’s information security, it is important to act quickly to limit the damage. It is the responsibility of all members of University staff and students to report any information security observations without delay.
Instructions for University staff and students

University staff and student instructions for reporting information security issues are stored in the Flamma intranet – for information security reasons. For example, if you suspect that your password has fallen into the wrong hands or that you have been scammed, immediately turn to Flamma’s instructions and report your observation.

In urgent situations, you can also contact the University’s IT Helpdesk directly. The IT Helpdesk experts help you with the first actions required, asking you detailed questions about the issue.

Instructions for parties outside the University

We also hope that parties outside the University of Helsinki inform the University if they detect information security deviations related to our University. For example, if you come across a situation where spam or malware is distributed from a University of Helsinki email address or a University of Helsinki information system is otherwise involved in an exceptional situation, we would appreciate it if you reported this to us.

Contact to report an information security issue related to the University of Helsinki. To expedite the process, please mention at least the following information in your message:

  • What has happened
  • Date and time of the incident
  • Potential name and network address of the system. If possible, use exact log markings.

Did you find an information security vulnerability in a University system or service? You can report vulnerabilities also to