Information about terms of payment

At the Veterinary Teaching Hospital the client pays for the service when collecting the patient with payment cards accepted by the Veterinary Teaching Hospital or cash, or through the instalment schemes offered by Collector Payments  or SAV-Rahoitus. 

The customer must always inform the hospital before the start of veterinary services or during appointment booking if they are low on funds or for some other reason cannot pay the service in one of the forms described above.

The Veterinary Teaching Hospital is entitled to charge for the service in advance. If the cost of the patient’s treatment exceeds €2,000, the accrued costs up to €2,000 will be charged before the treatment is resumed. For all patients who wish to be invoiced, a payment commitment from the individual picking up the patient is required before the patient can be handed over.

The Veterinary Teaching Hospital has the right to refuse to hand over the patient if treatment is not paid in conjunction with the visit.
The Veterinary Teaching Hospital has the right to suspend its contractual obligations, if matters arise that give a reason to suspect that the customer will not honour their payment obligation. In the above cases, the Veterinary Teaching Hospital has the right to demand that an advance payment be paid before the treatment is resumed. When payment is delayed, the customer is liable to pay an interest based on the Interest Act as well as reminder fees and collection costs.

The Veterinary Teaching Hospital will transfer all unpaid overdue invoices to a debt collection agency. The Veterinary Teaching Hospital reserves the right to make changes to the price list. Advance payment may also be demanded from customers not resident in Finland or without Finnish citizenship before the treatment of a patient is started.