The following key quality management procedures are used on a regular and continuous basis:
- Quality assurance procedures applied in the international academic community that are of relevance to the University’s core duties (e.g., refereed publications, quality assurance of degrees, network of senior lecturers in university pedagogy)
- Quality assurance through recruitment (researchers, teachers, students)
- Documentation of the quality system, including definitions of the quality policy, operations, actors and responsibilities
- Evaluation of research, education and societal interaction, as well as of administration and support services
- Self-evaluation (e.g., the quality assurance matrix for education) and related reporting
- Collection and evaluation of feedback from students, interest groups and staff, as well as the resulting measures
- Quality system audits
DOCUMENTATION OF THE QUALITY SYSTEM
The quality system has been documented in the operations manuals and the related process descriptions of the University, faculties, independent institutes and, in some cases, faculty departments. This helps every member of the academic community to easily find information about the quality system and the procedures specified in it.
Since operations management is a key process in quality management, quality-related documentation must also include target programs and action plans, evaluation and risk analysis reports, as well as rules and guidelines for operations.
The Operations Manual documents the University’s common practices and quality management procedures. It supports the University community in its work, serves as an aid in the orientation of new employees, increases the transparency of operations, and facilitates finding the best practices applied in other units and developing one’s own activities.
The Operations Manual describes the University’s management system, core duties, and services. It consists of descriptions of operations and links to existing documents that are continuously updated.
The faculties, departments and independent institutes have drafted their own operations manuals on the basis of the documents contained in the University’s Operations Manual. All operations manuals are integrated with other content on the Flamma intranet (access only with a University of Helsinki username).
The University describes its operating processes in an appropriate manner. The process steps can be defined verbally or by drawing a process chart, modelling and making visible the process flow and the responsibilities of the parties involved in the different process stages.
Process descriptions clarify management practices, help to identify process bottlenecks, relieve the process workload, facilitate comparisons with other units, harmonise operations and help to share good practices.