Changes to the library's opening hours can occur quickly during an exceptional situation. The library follows the recommendations and regulations of the University of Helsinki, the Finnish State, the University Central Hospital (HUS) and the Finnish Institute for Health and Welfare (THL).

Kaisa House

The Main Library's restricted services are available on weekdays 8-20.

  • Borrowing print materials and reservation pick-ups are available on the 3rd floor.
  • Other floors and all reading and working areas are closed from November 30 at least to January 31, 2021.
  • Entrance to the Kaisa House is only through the main door on Fabianinkatu 30.
  • The lift from the metro station and Kaisaniemenkatu is only used for accessible route to the library. See Entrances to the Kaisa House during the exceptional situation below for more information.
  • Well Cafe Kaisa-talo on Vuorikatu is closed for the time being.

Campus Libraries

Kumpula Campus Library is closed from November 30 at least until January 31, 2021.

Meilahti Campus Library, Terkko Health Hub and learning centre Mocoma are closed from November 30 at least until January 31, 2021.

Viikki Pop-up Library:

  • Campus Library services are closed from November 30 at least until January 31, 2021.
  • Restricted services of the Helsinki City Library are available on weekdays 11-18.

Learning Centres

Minerva is closed from November 30 at least until January 31, 2021.

Aleksandria is closed from November 30 at least until January 31, 2021. For the time being, Aleksandria is not available outside the opening hours with the night access key. To get the entrance to Examinarium electronic exam room, please call the porter tlf. 02941 23265.

Each customer is responsible for following these safety instructions in all Library premises.

  • Only visit the library when you're healthy. Long and unnecessary stays at the library should be avoided, so please keep your visits as short as possible.
  • Use a face mask.
  • Please take care of hand hygiene.
  • Keep adequate distance from other customers and library staff.
  • Borrowing of print material and reservation pick-ups are available on the entrance floor of the Main Library (3rd floor). The other floors of the Kaisa House are closed.
  • Use disinfectant towels to clean the keyboard and mouse of shared computers. You can get disinfectant towels from library’s customer service or from the building’s porter.
  • Follow the instructions for the corona situation displayed in the library.

Borrowing of print material from Kaisa House is available for all Helsinki University Library customers who have a Helka library card.

You can also order books from Kumpula, Meilahti and Viikki collections to be picked up at Kaisa House by making a normal reservation for the book in the Helka database. When you receive an email notification from Helka, the book can be picked up as a self-service from the reservation pick-up area on the entrance floor of the Kaisa House (3rd floor).

The entrance level (3rd floor) of Kaisa House is open on weekdays 8-20. The rest of the floors are closed.

  • Textbooks, short-term loans and study support materials are available as usual. You can retrieve books from these shelves and borrow them using the self-service lending machines.
  • You can order books from the Main Library's other collection floors to be picked up from the 3rd floor by making a normal reservation for the book in the Helka database. When you receive an email notification from Helka, the book can be picked up from the reservation pick-up area on the 3rd floor.
  • Reservations and other materials that have been requested in advance are available from the reservation pick-up area. Only one person is allowed in the pick-up area at a time.
  • Reference library material, which is not available for home loan, can be accessed by visiting the customer service desk at Kaisa House. Reference library material includes journals, printed master’s theses and some of the digital theses. The reference library requests are retrieved during weekdays between 10 am and 6 pm. See Access to reference material below for more information.
  • The self-service lending and returning machines and library terminals are available on the 3rd floor. Use disinfectant towels to clean the surfaces of the devices. You can get disinfectant towels from library’s customer service.
  • Reference material can be copied or scanned using the multi-function printer. The multifunction printer can be used with a personal ID card and the University of Helsinki user account. The Print in City service is not in use.
  • The library’s customer service desk is open on weekdays 10-19. See Customer Service below for more information.
  • All reading and working areas as well as the recreational facilities are closed. Don’t stay longer than necessary. Don’t sit in the lobby area.

The electronic collections of the library are accessible to all university students and staff remotely, regardless of location.

Electronic resources of the library can be used by the students, teachers, researchers and staff of the University of Helsinki, students of the Open University of the University of Helsinki and all customers visiting the library premises.

Accessing the electronic resources from outside the library locations via a remote connection requires a University user account.  

If you are an external customer, you can access the electronic resources at the library premises either by using the library terminals or on your own laptop via a HelsinkiUni Guest wireless network. The password for the HelsinkiUni Guest network is uniguest.

Reference library material, which is not available for home loan, can be accessed by visiting the customer service desk at Kaisa House. Reference library material includes journals, printed master’s theses and some of the digital theses. 
 
Printed master’s theses and other material at the Kaisa House closed stacks cannot be requested through Helka database between November 30 and January 31. You can access reference library material by visiting the customer service desk at Kaisa House.
 
The library staff will retrieve your request and you can copy or scan the material using a multi-function printer at the entrance level (3rd floor) of Kaisa House. The reference library requests are retrieved during weekdays between 10 am and 6 pm. 
 
Reference library collections at Kumpula, Meilahti and Viikki Campus Libraries are not available between November 30 and January 31. 
 
In case you need access to a digital thesis that is available only through the computer terminals at library premises, you may request it by email. Please email your request to e-thesis@helsinki.fi

Borrowing of reference library material for Helsinki University and HUS/HUCH staff, researchers and teachers 

During the exceptional situation between Nov 30 and Jan 31, Helsinki University and HUS/HUCH staff, researchers and teachers can also request to borrow material that is normally not available for home loan. Material can be requested from Kaisa House and Kumpula, Meilahti and Viikki Campus Libraries.
 
Material requests are evaluated on a case-by-case basis and can be emailed to kirjasto@helsinki.fi

Please note that the exceptional situation may cause delay in the response.

  • Chat on the library website is available Mon-Fri 10-17.
  • Phone service in the Main Library Kaisa House (02941 23920) is available Mon-Fri 8-20.
  • The Main Library's customer service desk at Kaisa House is open Mon-Fri 8-19.
  • Campus Libraries' customer service desks are closed Nov 30, 2020 - Jan 31, 2021.

Questions and feedback can be set also through email or webform.

As a rule, library staff will work remotely. Contact the library experts through service addresses.

The entrance to Kaisa House is through the main door on Fabianinkatu.

Entrance by lift from the University of Helsinki metro station (K1) or Kaisaniemenkatu (1st floor) is not in use during the exceptional situation. The entrances on Vuorikatu or through the lobby of Aleksandria are not in use either, as the Well Cafe Kaisa-talo and the Learning Centre Aleksandria are closed for the time being.

Accessible route to Kaisa House

The lift from the metro station and Kaisaniemenkatu is only used for accessible route to the library. For assistance, please call the library customer service on 02941 23920.

Sisäänkäynti Kaisa-taloon poikkeustilan aikana ainoastaan Fabianinkadulta.

Reserved books can be picked up as self-service from the Main Library at Kaisa House. When campus libraries are closed (Nov 30- Jan 31), requested books from Kumpula, Meilahti and Viikki collections will be picked up from the Main Library.

You can order books from the Kaisa House collection floors as well as Kumpula, Meilahti and Viikki collections to be picked up at Kaisa House by making a normal reservation for the book in the Helka database. After you receive an email notification from Helka, the book can be picked up from the reservation pick-ups area on the entrance floor of Kaisa House (3rd floor). The service does not apply to the books that are available on the 3rd floor of Kaisa House (textbooks, short-term loans), because you can retrieve those books from the collection shelves yourself.

The self-service pick-up works with the reservation ID number that Helka sends with the reservation notification. Reservations are arranged on the shelf according to the reservation ID number.

You can borrow reserved books only with the card used for the reservation. You'll find the last pick-up date for the reservation in your customer data in Helka. A fee of €3 will be charged for any uncollected reservations. If you do not need the item you requested, please cancel the reservation in your customer data in Helka.

Due dates in the Helka database have been postponed to February. If your loans are already overdue or there are reservations for the books, the due dates are not postponed.

You can renew your loans in Helka database by logging in. Loans may be renewed if there are no reservations for the books and the book-specific renewal time limit has not been reached.

The collection process during the exceptional situation

The Library’s overdue notices are sent out even during the exceptional situation. The second overdue notice (warning about the collection) is also sent out as usual. However, loans overdue during the autumn 2020 won’t be forwarded to a collection agency.

Collection of loans overdue during spring 2020 will start in February 2021.

If there is any doubt about the loans or payments, please contact the service address hulib-selvitykset@helsinki.fi

You can return books safely to the check-in machines inside the library (Kaisa House) or to the return boxes outside the library (Kumpula and Kaisa House).

Kaisa House's overnight return machine on Fabianinkatu is facing technical issues and not working properly due to frost. If you are unable to return your books to the Kaisa House's overnight return machine, you can return them to the Kumpula Campus Library's return box. The overnight return box is located to the right of the Physicum (Gustaf Hällströmin katu 2) main entrance, next to the grey side door.

If you can't return the books to the library because of the coronavirus situation, please contact the library by phone or email.

Students and staff of the University of Helsinki

First, you need to activate your customer information in Helka database by signing in with your Helsinki University user credentials. Your Helka card will be ready for pick-up in the next working day. You can pick up your card from any Helsinki University Library location during customer service hours. Please remember to bring an official ID card.

Please note that during the exceptional situation 30.11.2020-31.1.2021 the library card can only be picked up from the main library's customer service at Kaisa House.

Once you have the library card, you can request books, renew loans and, when necessary, pay overdue fines in the Helka database. In order to use the library's self-service lending machines, you need a PIN code which you have to set in your customer account in the Helka database.

Do not update your contact information in Helka, as the contact information is automatically updated from the background systems of the University of Helsinki. So, please notify university services (eg Oodi/Sisu) of any changes in your contact information.

Other customers (no university user credentials)

Order a Helka library card by using the online form. The card will be available for pick-up after three working days. You can pick up your card from any Helsinki University Library location during customer service hours. Please remember to bring an official ID card. 

You can also get a Helka card by visiting the library's customer service desk.

Please note that during the exceptional situation 30.11.2020-31.1.2021 the library card can only be picked up from the main library's customer service at Kaisa House.

Once you have the library card, you can request books, renew loans, update your customer data in the Helka database and, when necessary, pay overdue fines. In order to use the library's self-service lending machines, you need a PIN code which you have to set in your customer account in the Helka database. You need to have a valid e-mail in the system to be able to log in to Helka.

During the exceptional situation, you can study information seeking by taking online courses or via various learning materials.    

Remote Guidance on information seeking  

If you need online advice how to seek information or use resources, you may book a time for remote information seeking.  You will find the instructions and link to the booking calendar on the remote guidance website.  

Webinars  

You will find the course descriptions and instructions how to register on Weboodi: Instructions and courses > course catalogues > erillislaitokset > Helsinki University Library, 2020-2021.

Research Data Management basic lectures

Research Data Management basic (RDM basics) lectures are provided currently by Zoom. Please sign up for courses, link to zoom-meeting will be sent for those who has signed up. See the timetable & enrollment instructions here.

Data Management Plan Workshops

Insted of Data Management Plan (DMP) workshops University of Helsinki Data Support provides personal support with DMPs during spring 2020. Don´t hesitate to contact us by email: datasupport@helsinki.fi

The Academy of Finland’s September Call and DMPs –webinars

See more details on Data support´s website.

University of Helsinki Data Support

The Data Support at the University of Helsinki assists UH researchers in the management of research data. Contact us with any question concerning research data. Email: datasupport@helsinki.fi