Borrowing printed books will be arranged in the Main Library at Kaisa House. The Campus Libraries in Kumpula, Meilahti and Viikki, as well as the Learning Centres Minerva and Aleksandria, will remain closed at least until the beginning of August.

Services in the Main Library

During the exceptional situation, access to the Kaisa House takes place only through the main entrance on Fabianinkatu. Prefer cycling and walking when you come to the library.

Until Friday May 29, 2020, printed material can only be picked up by members of the University of Helsinki by placing a pick-up order.

  • Helsinki University members can reserve loanable material for pick-up at Kaisa House. Read more: Borrowing printed books → 
  • The book pick-up service at Kaisa House is open Mon-Fri 8-20 on March 18 - May 29. Please note, that on Holy Thursday May 21 Kaisa House is completely closed, no book pick-ups.

As of Monday, June 1, 2020, it is possible to borrow material at Kaisa House for all customers of the Helsinki University Library who have a Helka card.

  • You can pick up books from the shelves and use the self-service lending machines to check them out. The collections are open on floors K4-6.
  • Kaisa House is open Mon-Fri 8-18 on June 1 - August 23. The first hour at 8-9 is reserved for risk groups.

Please contact the library preferably by phone. Please note that the exceptional situation may cause delay in the response.

Customer service in Kaisa House is available by phone: 02941 23920. Phone service is open on weekdays 8-20 on March 18 - May 29. Please note that On Thursday 21 May customer service is closed. On June 1 - August 23 the phone service is available weekdays 8-18.

Customer Service in Campus Libraries is available on weekdays 10-13.

Questions and feedback can be set also through email or webform.

Chat on the library website is available for questions related to the use of electronic resources.

As a rule, library staff will work remotely. Contact the library experts through service addresses. See the library's website for contact information.

All customer service desks in the library locations will remain closed at least until the beginning of August.

The borrowing of library resources required for studying, teaching and research will be ensured. However, the safety of staff and customers must be guaranteed in all cases. We hope that you stay home and only pick up material from the library if absolutely necessary.

Until Friday May 29, 2020, printed material can only be picked up by members of the University of Helsinki by placing a pick-up order.  

From June 1 borrowing books is available to all University Library customers

From the beginning of June, it is possible to borrow material at the Kaisa House for all Helsinki University Library customers, if they have a Helka card. You can pick up books from the shelves and use the self-service lending machines to check them out. The collections are open on floors K4-6. Seventh floor is closed. 

Helsinki University members can reserve loanable material for pick-up at Kaisa House also in the summer.

Pick-up of printed material from Kaisa House for UH members 

Helsinki University members can reserve books that are currently available for home loan in Kaisa House, Kumpula or Meilahti. Material from Viikki can be reserved until May 29. After the renovation of the Info Centre starts at the beginning of June, material from Viikki can no longer be delivered.

You will be notified when the book is available for pick-up. All reserved books will be available for self-service pick-up in Kaisa House. The book pick-up area is limited to the entrance floor of Kaisa House (3rd floor), in the self-service pick-up area. The rest of Kaisa House is closed. During the exceptional situation, access to the Kaisa House takes place only through the main entrance on Fabianinkatu.

The service is free of charge. Please note that the pick-up service may need to be suspended. We follow the instructions and regulations of the authorities.

Please, make your request here by signing in with your Helsinki University user credentials: Reservation for books currently available for HU Members.

Can I reserve printed material if I do not have a Helka library card?

You need a Helka library card to use a pick-up service. During the exceptional situation, new library cards will be made only for UH students and staff for pick-ups. Order your Helka card here by signing in with your Helsinki University user credentials.

The due dates in the Helka database have been postponed to August. The due date for all books is now 12 August, 2020. Only if your loans are already overdue, the due date won't be postponed. If there is any doubt about the loans or payments, please contact the service address hulib-selvitykset@helsinki.fi.

The exceptional situation has made it harder for students to access studying material. We ask you to think of others and kindly return material that you don’t need anymore. This way you make it possible for other customers to access Library material in spite of the exceptional situation. You can return books into the Kaisa Library’s over-night return machine or Kumpula's return box safely and without human contact.

The collection process on hold during the exceptional situation

The Library’s overdue notices are sent out even during the exceptional situation. The second overdue notice (warning about the collection) is also sent out as usual. However, the collection process is on hold during the exceptional situation, meaning the matter won’t be forwarded to a collection agency.

Helsinki University Library offers the possibility for UH students who are writing their thesis to use the library’s reference material during the exceptional situation. The reference material is journals, reference books, printed theses and some of the digital theses.
 
The student cannot ask for the materials directly from the library, it has to come via a supervisor or teacher. The supervisor or teacher may send the student’s request to the library. So discuss your needs with your supervisor first, and if the material is necessary for your work, ask your supervisor to send a request to the library. Please observe that it can take up to two weeks for us to provide the material.
 
This special service does not apply to the material that can normally be borrowed from the library. Those orders are still done with its own form.
 
The Library mainly recommends digital material to the thesis writers, and hope that you order any printed material only if there is a good and well-motivated reason.

You can return books into the Kaisa Library’s over-night return machine or Kumpula's return box safely and without human contact.

The exceptional situation has made it harder for students to access studying material. We ask you to think of others and kindly return material that you don’t need anymore. This way you make it possible for other customers to access Library material in spite of the exceptional situation.

If you can't or won't return the books to the library during the exceptional situation, please contact the library by phone.

Helsinki University Library will renew its technical platform during the summer of 2020. There will be a service break in the Helka library database at the end of July. During the break you cannot check-out or reserve print books.

You can make reservations in Helka up until July 16. During the service break no reservations can be made.

Please note that all the reservations will not automatically be transferred to the renewed system. If you've already received a reservation notification from the library system by the beginning of the service break, your reservation will be moved to the new Helka database. For other reservations, please prepare to place your reservation again in August when Helka is operational once again. 

Reservation pick-ups

In Kaisa House the reserved books can be picked up in the self-service pick-up area as usual. If you have a reservation waiting for your pick-up in a closed campus library, the books will be delivered to Kaisa House.

If you're not able to pick up your reservation during the exceptional situation, please contact the library by phone or online. 

Request for books on the shelf for HU Members

Helsinki University members can reserve books that are currently available for home loan in Kaisa House, Kumpula or Meilahti. You will be notified when the book is available for pick-up. All reserved books will be available for self-service pick-up in Kaisa House. Read more: Borrowing printed books and the pick-up service →

Customer profiles cannot be accessed and no loans or reservations made during the service break in Helka, beginning July 16, 2020, as the library changes the library service platform. The service break lasts for a few weeks and ends in early August. Electronic resources are available during the break.

The renewal will cause small changes to customer services in Helka. Check out the changes and read more on the website Helka Renewed in the Summer 2020 →

Libraries are being closed all around the world because of the pandemic situation and interlibrary loan services cannot function normally.

During the exceptional situation, interlibrary loan service is working in limited resources. You can submit your request using the online form, and we will get back to you.

The library has canceled all teaching on the campuses and the information seeking workshop in Kaisa and Viikki from the 17th of March to the 31st of May, 2020. 

During the exceptional situation, you can study information seeking by taking online courses or via various learning materials.    

Remote Guidance on information seeking  

If you need online advice how to seek information or use resources, you may book a time for remote information seeking.  You will find the instructions and link to the booking calendar on the remote guidance website.  

Webinars  

For the information on the upcoming webinars, look at the schedule.  During the spring 2020, e.g. the RefWorks courses are offered as webinars.  You will find the timetables and the instructions how to register on the Refworks course page.  

Research Data Management basic lectures

Research Data Management basic (RDM basics) lectures are provided currently by Zoom. Please sign up for courses, link to zoom-meeting will be sent for those who has signed up. See the timetable & enrollment instructions here.

Data Management Plan Workshops

Insted of Data Management Plan (DMP) workshops University of Helsinki Data Support provides personal support with DMPs during spring 2020. Don´t hesitate to contact us by email: datasupport@helsinki.fi

University of Helsinki Data Support

The Data Support at the University of Helsinki assists UH researchers in the management of research data. Contact us with any question concerning research data. Email: datasupport@helsinki.fi

As a member of the University community you can submit an acquisition proposal normally. However, only electronic material can be made available for the time being.