The library's self-study facilities will be opened in August as follows:

  • The self-study facilities in the Kaisa House, and Meilahti Campus Library will open on Monday August 10, 2020.
  • Kumpula Campus Library and Viikki Pop-up Library will open on Monday August 17, 2020.

Learning Centres Aleksandria and Minerva as well as the Cafeteria Well Kaisa-talo will be closed at least until August 16, 2020. 

Libraries have summer opening hours until August 23, 2020. Libraries will move to normal opening hours during the university's orientation week, in August 24 onwards. Check the opening hours on the library's website.

The safety of our customers and staff is important to us, so we ask you to only visit the library when you're healthy. Please take care of hand hygiene and keep adequate distance from other customers and staff to prevent the spread of coronavirus. All library users must follow the instructions for the corona situation displayed in the library.

  • You are able to pick up material from the shelves and borrow them using the self-service machines.
  • Reserved books can be picked up in the self-service pick-up area as usual.
  • You can return books to the check-in machines and return boxes.
  • Check the opening hours of the customer service desks on the library's website. You can reach the library’s customer service also via phone, email and online. 
  • About half of the reading and working places as well as the customer computers are in use. Places for keeping the safety distances are marked.
  • All computer rooms will be out of use at least until August 16.
  • The library's group study rooms are available to students to book online as library facilities open.
  • In group study spaces and rooms reserved for quiet working, users must ensure that safety distances are adequately observed.
  • The students' break room (kitchen) in the Kaisa House will be out of use for the time being.

Students and staff of the University of Helsinki

First, you need to activate your customer information in Helka database by signing in with your Helsinki University user credentials. Your Helka card will be ready for pick-up in the next working day. You can pick up your card from any Helsinki University Library location during customer service hours. Please remember to bring an official ID card.

Once you have the library card, you can request books, renew loans and, when necessary, pay overdue fines in the Helka database. In order to use the library's self-service lending machines, you need a PIN code which you have to set in your customer account in the Helka database.

Do not update your contact information in Helka, as the contact information is automatically updated from the background systems of the University of Helsinki. So, please notify university services (eg Oodi/Sisu) of any changes in your contact information.

Other customers (no university user credentials)

Order a Helka library card by using the online form. The card will be available for pick-up after three working days. You can pick up your card from any Helsinki University Library location during customer service hours. Please remember to bring an official ID card. 

You can also get a Helka card by visiting the library's customer service desk.

Once you have the library card, you can request books, renew loans, update your customer data in the Helka database and, when necessary, pay overdue fines. In order to use the library's self-service lending machines, you need a PIN code which you have to set in your customer account in the Helka database.

Please contact the library preferably by phone. Please note that the exceptional situation may cause delay in the response.

Customer service desk in Kaisa House is open Mon-Fri 8-17 from June 15 to August 16, and Mon-Fri 10-18 from August 17 to August 23. Customer service desks in the campus libraries at Meilahti and Viikki will open on Monday, August 17, and at Kumpula on Monday, August 24.

Phone service in Kaisa House is available Mon-Fri 8-18 from June 1 to August 23.

You can reach the campus libraries phone service during their customer service hours. At other times, calls are routed to Kaisa House.

Questions and feedback can be set also through email or webform.

Chat on the library website is available for questions related to the use of electronic resources.

As a rule, library staff will work remotely. Contact the library experts through service addresses. See the library's website for contact information →

The due dates in the Helka database have been postponed to August. The due date for all books is now 12 August, 2020. Only if your loans are already overdue, the due date won't be postponed. If there is any doubt about the loans or payments, please contact the service address hulib-selvitykset@helsinki.fi.

The exceptional situation has made it harder for students to access studying material. We ask you to think of others and kindly return material that you don’t need anymore. This way you make it possible for other customers to access Library material in spite of the exceptional situation. You can return books into the Kaisa Library’s over-night return machine or Kumpula's return box safely and without human contact.

The collection process on hold during the exceptional situation

The Library’s overdue notices are sent out even during the exceptional situation. The second overdue notice (warning about the collection) is also sent out as usual. However, the collection process is on hold during the exceptional situation, meaning the matter won’t be forwarded to a collection agency.

You can return books into the Kaisa Library’s over-night return machine or Kumpula's return box safely and without human contact.

The exceptional situation has made it harder for students to access studying material. We ask you to think of others and kindly return material that you don’t need anymore. This way you make it possible for other customers to access Library material in spite of the exceptional situation.

If you can't or won't return the books to the library during the exceptional situation, please contact the library by phone.

Helka database has been renewed during the summer of 2020. From now on, books on the shelf (applies to books with 28 day loan period, not the textbooks) can also be reserved and picked up from the library after you have received a reservation notification. The self-service pick-up works with the reservation ID number that Helka sends with the reservation notification. The reservation fees have been removed, but a fee of 3 € will be charged for reservations that are not picked up in time. 

Please note that any reservations you may have placed in the old Helka have not been transferred to the renewed Helka database. Please be prepared to place the necessary reservations again now that the renewed Helka is in use. 

Read more about requesting material in the Helka database →

Reference material can be copied at Kaisa House lobby. The reference material is journals, reference books, printed theses and some of the digital theses.
 
You can make a storage retrieval request in the Helka database for printed theses and materials in the Kaisa House closed stacks. You will receive an email notification when your requested item is ready for collection. You can also check your customer data in Helka to find out when your requested materials are ready for collection.
 
In addition, Helsinki University Library offers the possibility for HU students who are writing their thesis to request a reference material.  The student cannot ask for the materials directly from the library, it has to come via a supervisor or teacher. The supervisor or teacher may send the student’s request to the library. So discuss your needs with your supervisor first, and if the material is necessary for your work, ask your supervisor to send a request to the library. The Library has sent the instructions to supervisors and teachers before Easter.
 
Please observe that it can take up to two weeks for us to provide the material. This special service for thesis writers does not apply to the material that can normally be borrowed from the library.
 
The Library mainly recommends digital material to the thesis writers, and hope that you order any printed material only if there is a good and well-motivated reason.

Libraries are being closed all around the world because of the pandemic situation and interlibrary loan services cannot function normally.

During the exceptional situation, interlibrary loan service is working in limited resources. You can submit your request using the online form, and we will get back to you.

The library has canceled all teaching on the campuses and the information seeking workshop in Kaisa and Viikki from the 17th of March to the 31st of May, 2020. 

During the exceptional situation, you can study information seeking by taking online courses or via various learning materials.    

Remote Guidance on information seeking  

If you need online advice how to seek information or use resources, you may book a time for remote information seeking.  You will find the instructions and link to the booking calendar on the remote guidance website.  

Webinars  

For the information on the upcoming webinars, look at the schedule.  During the spring 2020, e.g. the RefWorks courses are offered as webinars.  You will find the timetables and the instructions how to register on the Refworks course page.  

Research Data Management basic lectures

Research Data Management basic (RDM basics) lectures are provided currently by Zoom. Please sign up for courses, link to zoom-meeting will be sent for those who has signed up. See the timetable & enrollment instructions here.

Data Management Plan Workshops

Insted of Data Management Plan (DMP) workshops University of Helsinki Data Support provides personal support with DMPs during spring 2020. Don´t hesitate to contact us by email: datasupport@helsinki.fi

University of Helsinki Data Support

The Data Support at the University of Helsinki assists UH researchers in the management of research data. Contact us with any question concerning research data. Email: datasupport@helsinki.fi

The acquisitions (ordering books and other materials and making new items available to the library users) is on break from June 15th until the end of July.

During the break the university members can place orders with the Acquisition Form online in the normal manner. These suggestions, however, can not be prosessed in the library until the break in Helka is over in early August.