Services and operations in the library. The page is updated in October 1, 2020.
Customer Service and Borrowing Books in the Exceptional Situation
The self-study facilities in the Kaisa House, and Meilahti Campus Library opened on Monday August 10, 2020. Kumpula Campus Library, Viikki Pop-up Library and the Learning Centres Aleksandria and Minerva opened on Monday August 17, 2020.
Changes in opening hours
- Kaisa House and Aleksandria are closed on weekends until the end of this year.
- Aleksandria is not available with a night access key outside the building's opening hours.
- The Kaisa House Café, "Kaisa-talon Kirja & Kahvi", is closed. Outside the café's opening hours, the entrance to the library takes place only through the Kaisa House main door on Fabianinkatu.
- Meilahti Campus Library and Terkko Health Hub are open on weekdays from 8 am to 6 pm until the end of this year.
- Learning Centre Minerva is open weekdays from 8 am to 5.45 pm until the end of this year.
Check the opening hours on the library's website.
- Only visit the library when you're healthy.
- Please take care of hand hygiene.
- Use a face mask.
- Keep adequate distance from other customers and library staff. In group study spaces and rooms reserved for quiet working, users must ensure that safety distances are adequately observed.
- Follow the instructions for the corona situation displayed in the library.
- You are able to pick up material from the shelves and borrow them using the self-service machines.
- Reserved books can be picked up in the self-service pick-up area as usual.
- You can return books to the check-in machines and return boxes.
- About half of the reading and working places as well as the customer computers are in use. Places for keeping the safety distances are marked.
- All library's computer rooms will be out of use.
- Library's group study rooms are available to students to book online as library facilities open.
- Student's break room at Aleksandria will be out of use for the time being, however the student break room (kitchen) on the 3rd floor at Kaisa House is available.
- Check the opening hours of the customer service desks on the library's website. You can reach the library’s customer service also via phone, email and online.
Students and staff of the University of Helsinki
First, you need to activate your customer information in Helka database by signing in with your Helsinki University user credentials. Your Helka card will be ready for pick-up in the next working day. You can pick up your card from any Helsinki University Library location during customer service hours. Please remember to bring an official ID card.
Once you have the library card, you can request books, renew loans and, when necessary, pay overdue fines in the Helka database. In order to use the library's self-service lending machines, you need a PIN code which you have to set in your customer account in the Helka database.
Do not update your contact information in Helka, as the contact information is automatically updated from the background systems of the University of Helsinki. So, please notify university services (eg Oodi/Sisu) of any changes in your contact information.
Other customers (no university user credentials)
Order a Helka library card by using the online form. The card will be available for pick-up after three working days. You can pick up your card from any Helsinki University Library location during customer service hours. Please remember to bring an official ID card.
You can also get a Helka card by visiting the library's customer service desk.
Once you have the library card, you can request books, renew loans, update your customer data in the Helka database and, when necessary, pay overdue fines. In order to use the library's self-service lending machines, you need a PIN code which you have to set in your customer account in the Helka database. You need to have a valid e-mail in the system to be able to log in to Helka.
Please contact the library preferably by phone. Please note that the exceptional situation may cause delay in the response.
Library's customer service desks are available on all campuses.
Phone service in Kaisa House is available Mon-Fri 8-20.
- Main Library Kaisa House 02941 23920.
You can reach the campus libraries phone services during their customer service hours. At other times, calls are routed to Kaisa House.
- Kumpula Campus Library 02941 50881
- Meilahti Campus Library 02941 26643
- Viikki Campus Library 02941 58040
Questions and feedback can be set also through email or webform.
Chat on the library website is available for questions related to the use of electronic resources.
As a rule, library staff will work remotely. Contact the library experts through service addresses. See the library's website for contact information →
The books on loan have not had due dates during the spring and summer 2020, but from mid-August onwards, the loans will have due dates as usual. You can renew your loans by logging in to the Helka database, if there are no reservations for the books and the book-specific renewal time limit has not been reached. Read more: Borrowing and renewals →
The collection process on hold during the exceptional situation
The Library’s overdue notices are sent out even during the exceptional situation. The second overdue notice (warning about the collection) is also sent out as usual. However, the collection process is on hold during the exceptional situation, meaning the matter won’t be forwarded to a collection agency.
If there is any doubt about the loans or payments, please contact the service address email@example.com.
You can return books safely to the check-in machines and return boxes. Read more: Returning loans →
If you can't return the books to the library during the exceptional situation, please contact the library by phone.
Reserved books can be picked up in the self-service pick-up area as usual. The self-service pick-up works with the reservation ID number that Helka sends with the reservation notification. The reservation fees have been removed, but a fee of 3 € will be charged for reservations that are not picked up in time.
During the exceptional situation, you can study information seeking by taking online courses or via various learning materials.
- Information Seeking and Management for the Thesis Writer (online course)
- Student’s Digital Skills (learning material)
- The library guides (for example about RefWorks, data management)
- E-book guide
- ResearchGuides (specific subject guides)
Remote Guidance on information seeking
If you need online advice how to seek information or use resources, you may book a time for remote information seeking. You will find the instructions and link to the booking calendar on the remote guidance website.
You will find the course descriptions and instructions how to register on Weboodi: Instructions and courses > course catalogues > erillislaitokset > Helsinki University Library, 2020-2021.
Research Data Management basic lectures
Research Data Management basic (RDM basics) lectures are provided currently by Zoom. Please sign up for courses, link to zoom-meeting will be sent for those who has signed up. See the timetable & enrollment instructions here.
Data Management Plan Workshops
Insted of Data Management Plan (DMP) workshops University of Helsinki Data Support provides personal support with DMPs during spring 2020. Don´t hesitate to contact us by email: firstname.lastname@example.org
The Academy of Finland’s September Call and DMPs –webinars
See more details on Data support´s website.
University of Helsinki Data Support
The acquisitions (ordering books and other materials and making new items available to the library users) is on break from June 15th until the end of July.
During the break the university members can place orders with the Acquisition Form online in the normal manner. These suggestions, however, can not be prosessed in the library until the break in Helka is over in early August.