Contact Admission Services
How can we help you? Do you have questions about the study options the University of Helsinki offers? Do you wish to apply to the University of Helsinki? Contact the Admission Services – we have the answers.
Right now

Customer service hours for Admission Services in summer 2023:


  • Customer service chat is closed on 20.6. and 23.6. and 18.-28.7. When the chat is closed, Hubot-chatbot will answer to the questions in the chat.


  • On 14.7. customer service chat will be open from 12.00 to 15.00 (UTC +3).


  • Phone service is closed 14.7.-6.9.


  • You can contact the Admission Services via e-mail throughout the summer. Adress is admissions(at)




Guide for accepted and rejected applicants in International Master’s programmes admissions



Send us a mes­sage

Our e-mail address is: admissions(at)

Please do not send messages containing personal information (e.g. identity number or other confidential information) via e-mail.



Our chat service is open 24/7. Your questions will be answered by Hubot, Admission and Student Services' customer service chatbot. If Hubot does not know how to answer your questions, it can transfer the conversation to an admissions advisor during our service hours.

Customer Service Chat

You can also reach us via chat. The chat is open Tuesdays, Wednesdays and Fridays from 12.00 to 14.00 (UTC +3). The chat window can be found on the right side of this page.


  • Customer service chat is closed on 20.6. and 23.6. and 18.-28.7.


  • On 14.7. customer service chat will be open from 12.00 to 15.00 (UTC +3).


To make the procedure easier you can mention if you have already contacted us by email. Please do not copy an entire email to the chat conversation.

Please note that during the busiest times an admission advisor might have several chat conversations going on at the same time.

The chat service works best for brief questions regarding applying. Please contact us by email if you need further admission advisement.

Call us

Our phone service is open on Thursdays 12 noon - 2 pm (UTC +3). Our phone number is +358 2941 24140.


  • Phone service is closed 14.7.-6.9.
Come meet us

You can come and meet the admission advisors at the Guidance Corner in the Kaisa House (Fabianinkatu 30) next time during autumn term 2023.

Please check the up-to-date information on this website before visiting us.

We can help you with questions related to applying to the University of Helsinki. You do not need to book an appointment. Please note that we might not be able to serve all customers if there is a lot of queue. Please note that we do not accept enclosures of any kind at the Guidance Corner.

University of Helsinki offers also guidance for immigrants who are interested in studying in a Finnish University. You can find the contact information of our SIMHE services here.

Fol­low us on so­cial me­dia

Facebook: /HelsinkiUniversity
Instagram: @universityofhelsinki
Twitter: @helsinkiuni

Postal address

University of Helsinki
Admission Services
P.O. Box 24
00014 University of Helsinki