Contact Admission Services

• The attachments of applicants who have been conditionally admitted to international master’s programmes are currently being processed. Please note that we do not send an acknowledgement of the arrival of attachments, nor do we provide information on the processing situation. Once your attachment has been processed, you will receive an email message.
• On 20 May and 29 May our  phone service is closed.
• On 21 May our customer service chat is closed.
• Please give us feedback on the service you receive. 
  Link to feedback form

Our phone number is +358 2941 24140 (local network charge / mobile call charge). The service is open on Tuesdays and Thursdays from 10.00 to 12.00 local Finnish time. 

• On 20 May and 29 May our  phone service is closed.

Queries related to international Master's application: masters-admissions@helsinki.fi

Queries related to doctoral study right application: phd-admissions@helsinki.fi

In other queries, our e-mail address is: admissions@helsinki.fi 

Please do not send messages containing personal information (e.g. identity number or other confidential information) via e-mail.

If you have already applied, please provide your application number to speed up the service.

Hubot-chatbot

The chat window can be found on the right side of this page. Our chat service is open 24/7. Your questions will be answered by Hubot, Admission and Student Services' customer service chatbot. Hubot can answer in Finnish, Swedish and English. Hubot can transfer the conversation to an admissions advisor during our service hours.

Customer Service Chat

Our customer service chat is open on Mondays and Wednesdays from 12.00 to 14.00  (local Finnish time). 

• On 21 May our customer service chat is closed.

The chat service works best for brief questions regarding applying. Please contact us by email if you need further admission advisement. To make the procedure easier you can mention if you have already contacted us by email. Please do not copy an entire email to the chat conversation. Please note that during the busiest times, an admission advisor might have several chat conversations going on at the same time.

To use the chat service, you must accept functional cookies for the University website. You can adjust your cookie settings through cookie management. The same link is also found in the website footer. If the chat window does not appear automatically, refresh the page after accepting cookies.

You can come and meet the admission advisors at the Guidance Corner in the Kaisa House (Fabianinkatu 30, Helsinki). The next appointments will be in the following dates:

• Tuesday 20 May from 14.00 to 16.00 local Finnish time

Please note that we do not accept attachments of any kind at the Guidance Corner and do not comment on the processing of attachments.
 

Please check the up-to-date information on this website before visiting us.

We can help you with questions related to applying to the University of Helsinki. You do not need to book an appointment. Please note that we might not be able to serve all customers if there is a lot of queue. 

Facebook: /HelsinkiUniversity
Instagram: @universityofhelsinki
 

University of Helsinki
Admission Services
P.O. Box 24
00014 University of Helsinki