Contact Admission Services

How can we help you? Do you have questions about the study options the University of Helsinki offers? Do you wish to apply to the University of Helsinki? Contact the Admission Services – we have the answers.
Right now

Summer 2024 opening hours

  • You can reach us by email all summer.
  • Customer service chat is closed 21 June and 16-27 July
  • Thursday 11 July we will be in chat at 12-15 PM
  • Our telephone service is closed from 5 July to 30 August.



Send us a mes­sage

If your query concerns Master's application, please contact our advisors at masters-admissions(at)

In other queries our e-mail address is: admissions(at)

Please do not send messages containing personal information (e.g. identity number or other confidential information) via e-mail.

If you have already applied, please provide your application number to speed up the service.



Our chat service is open 24/7. Your questions will be answered by Hubot, Admission and Student Services' customer service chatbot. Hubot can answer in Finnish, Swedish and English. If Hubot does not know how to answer your questions, it can transfer the conversation to an admissions advisor during our service hours.

Customer Service Chat

You can also reach us via chat. The chat is open Tuesdays, Wednesdays and Fridays from 12.00 to 14.00 (Finnish local time). The chat window can be found on the right side of this page.

  • Customer service chat is closed on 21 June and 16-27 July.

The chat service works best for brief questions regarding applying. Please contact us by email if you need further admission advisement. To make the procedure easier you can mention if you have already contacted us by email. Please do not copy an entire email to the chat conversation. Please note that during the busiest times an admission advisor might have several chat conversations going on at the same time.

To use the chat service, you must accept functional cookies for the University website. You can adjust your cookie settings through cookie management. The same link is also found in the website footer. If the chat window does not appear automatically, refresh the page after accepting cookies.

Call us

Our phone service is open on Thursdays from 12.00 to 14.00 (UTC +3). Our phone number is +358 2941 24140 (local network charge / mobile call charge).

Come meet us

You can come and meet the admission advisors at the Guidance Corner in the Kaisa House (Fabianinkatu 30). The meeting times for the 2024 autumn semester will be updated to this page later.

Please check the up-to-date information on this website before visiting us.

We can help you with questions related to applying to the University of Helsinki. You do not need to book an appointment. Please note that we might not be able to serve all customers if there is a lot of queue. Please note that we do not accept enclosures of any kind at the Guidance Corner.

University of Helsinki offers also guidance for immigrants who are interested in studying in a Finnish University. You can find the contact information of our SIMHE services here.

Fol­low us on so­cial me­dia

Facebook: /HelsinkiUniversity

Instagram: @universityofhelsinki

Twitter: @helsinkiuni

Postal address

University of Helsinki

Admission Services

P.O. Box 24

00014 University of Helsinki