Like many other digital services of the University, the helsinki.fi website must comply with the accessibility requirements of the Act on the Provision of Digital Services. In our accessibility statement, we describe the accessibility of our services and provide instructions for giving feedback on accessibility. Read more about digital accessibility at the University of Helsinki.
The service has been audited by an external accessibility expert organisation. All the critical deficiencies identified in the audits have been fixed. Furthermore, the accessibility of the website is monitored independently using an automated assessment tool. For the time being, the Helsinki.fi website does not meet all relevant requirements obliged by the Finnish Act on the Provision of Digital Services (in Finnish and Swedish only).
Each year, a very large number of videos are published by the University community on the helsinki.fi website, not all of which we are able, for the time being, to publish in accessible form. The grounds for this is disproportionate burden. We are continuously working to improve accessibility and fix this deficiency. As captioning systems are developed further, we are able to continuously increase the ratio of videos published with captions.
You can send accessibility feedback by sending an email to firstname.lastname@example.org. Use ‘Accessibility feedback’ as the message subject and describe in the message the page and problem in question. It may take up to 14 days to receive an answer.
Communications and Community Relations/Digital Communications is responsible for the accessibility of the helsinki.fi website and for processing related feedback.
If you are not satisfied with the answer or do not receive an answer from us within two weeks, you may file a complaint with the Regional State Administrative Agency for Southern Finland. The agency website has detailed instructions (in Finnish and Swedish only) on how to file a complaint and how the issue will be handled.
Regional State Administrative Agency for Southern Finland
Accessibility supervision unit
www.saavutettavuusvaatimukset.fi (in Finnish and Swedish only)
phone +358 29501 6000 (switchboard)