The service has been assessed twice by an external organisation specialised in accessibility. Most of the critical deficiencies identified in the audits have been fixed. Furthermore, the accessibility of the website is monitored independently using an automated assessment tool.
The digital service complies partly with the accessibility requirements
For the time being, the https://www.helsinki.fi/ website does not meet all relevant requirements obliged by the Finnish Act on the Provision of Digital Services (in Finnish and Swedish only).
- (WCAG 1.1.1) Certain images have no text alternatives. The oldest pages may display the filename of the image as a text alternative. Image galleries have no text alternatives. Certain images and charts included in attached documents have no text alternatives.
- (WCAG 1.3.1, 3.3.2, 4.1.2) Entry field descriptions/check box labels are missing from the degree programme search, while the drop-down menu in the news archive and the search for open positions provides insufficient information on its role and status.
- (WCAG 1.3.1) Certain content pages have empty headings.
- (WCAG 1.3.1) There are deficiencies in the use of heading levels: on certain pages, sub-headings are not technically determined as headings.
- (WCAG 1.3.1) Most attachments are associated with problems that hinder the use of screen readers, including missing structures and deficient tables.
- (WCAG 1.3.1) Visually displayed structural information is not conveyed in a way sufficiently clear to assistive technology, for example, in the event calendar and alumni form.
- (WCAG 1.3.2, 2.1.1, 4.1.2) Certain pages have outdated navigation and their front page is not appropriately operable using a keyboard, while the reading sequence may be incorrect and not all user interface components have a clear name and role.
- (WCAG 1.4.1) Links are distinguishable from text paragraphs by colour only.
- (WCAG 1.4.3) The contrast between text colour and background colour is insufficient on certain content pages. There are also contrast issues with attachments and forms.
- (WCAG 2.1.1) The drop-down menu elements of the degree programme search is not fully operable using a keyboard.
- (WCAG 2.2.2) The hero video of Think Corner and Helsinki Programme has no stop button.
- (WCAG 2.4.3) The focus order of the donation form is deficient.
- (WCAG 2.4.4) Certain content pages have overly general link texts, such as ‘Read more’.
- (WCAG 2.4.6) Certain buttons are programmatically unclearly named or only in English, such as those in embedded videos.
- (WCAG 2.4.7) Certain elements of the people finder have no visual keyboard indicator.
- (WCAG 3.1.2) Certain pages have content in a language other than the language of the page, and the change has not been programmatically determined.
- (WCAG 3.2.2) Certain pages have content in a language other than the language of the page, and the change has not been programmatically determined.
- (WCAG 3.2.4) Changes of browser context: links and PDF files are opened in the same tab or a new tab.
The website contains content not covered by the legislation
- Maps not intended for navigation
- Office software files (e.g., docx, PDF) published before 23 September 2018
- Live video or audio streams not recorded for storage or reissue
- Video or audio recordings published before 23 September 2020
- Content generated by users on social media
The University has a number of web pages running on an older platform that will be removed.
Each year, a very large number of videos are published by the University community on the helsinki.fi website, not all of which we are able, for the time being, to publish in accessible form. The grounds for this is disproportionate burden. We are continuously working to improve accessibility and fix this deficiency. As captioning systems are developed further, we are able to continuously increase the ratio of videos published with captions.
We are committed to improving the accessibility of digital services
The oldest sections of the current website were published in 2015, while the total number of pages associated with the University of Helsinki Group as well as with individual units, research groups, degree programmes, conferences and other entities is approximately 25,000.
A project to redesign the helsinki.fi website is underway. In the next 18 months, all pages of the website will be replaced with new pages that fulfil the relevant accessibility criteria. In the project, accessibility requirements have already been taken into consideration at the planning stage.
Did you find an accessibility issue on our website?
You can send accessibility feedback by sending an email to email@example.com. Use ‘Accessibility feedback’ as the message subject and describe in the message the page and problem in question. It may take up to 14 days to receive an answer.
Communications and Community Relations/Digital Communications is responsible for the accessibility of the helsinki.fi website and for processing related feedback.
If you are not satisfied with the answer or do not receive an answer from us within two weeks, you may file a complaint with the Regional State Administrative Agency for Southern Finland. The agency website has detailed instructions (in Finnish and Swedish only) on how to file a complaint and how the issue will be handled.
Contact information of the supervisory authority
Regional State Administrative Agency for Southern Finland
Accessibility supervision unit
www.saavutettavuusvaatimukset.fi (in Finnish and Swedish only)
phone +358 29501 6000 (switchboard)