Accessibility statement
This accessibility statement applies to the Helsinki.fi website (https://www.helsinki.fi/ and https://www2.helsinki.fi), and it was created on 22 September 2020 and updated on 24 February 2021.
We are committed to improving the accessibility of digital services

A project to redesign the helsinki.fi website is underway. The University-level website was released on 25 February 2021.

In the project, accessibility requirements have already been taken into consideration at the planning stage. An accessibility specialist is contributing to the project.

In the next 18 months, all of the more than 25,000 pages on the helsinki.fi website will be replaced with new pages that fulfil the relevant accessibility criteria. The service has been assessed twice by an external organisation specialised in accessibility. Most of the critical deficiencies identified in the audits have been fixed. Furthermore, the accessibility of the website is monitored independently using an automated assessment tool.

Accessibility at the University of Helsinki

The digital service complies partly with the accessibility requirements

For the time being, the Helsinki.fi website does not meet all relevant requirements obliged by the Finnish Act on the Provision of Digital Services (in Finnish and Swedish only).

Non-accessible content: www.helsinki.fi

Pages published in the redesign project, 25 February 2021

  1. (WCAG 1.3.1) Heading levels can be inconsistent or absent.
  2. (WCAG 1.3.1) Some attachments are associated with problems that hinder the use of screen readers, including missing structures.
  3. (WCAG 2.4.3) The focus order of the drop-down menu in the breadcrumb trail is erroneous.
  4. (WCAG 3.1.1) Since some content is currently being translated, the content of some pages differs from the language setting of the page.
  5. (WCAG 3.1.2) The website can contain individual paragraphs of text or frames with an erroneous language setting. In this case, screen readers read out the text inarticulately.
  6. (WCAG 4.1.2)  Screen readers describe links leading outside the service as nameless. The user is only informed of the fact that the link leads outside the service.

Non-accessible content: www2.helsinki.fi

The pages of faculties and other units, research groups, degree programmes, conferences etc. previously at the https://www.helsinki.fi address

  1. (WCAG 1.1.1) Certain images have no text alternatives. The oldest pages may display the filename of the image as a text alternative. Image galleries have no text alternatives. Certain images and charts included in attached documents have no text alternatives.
  2.  (WCAG 1.3.1, 3.3.2, 4.1.2) Entry field descriptions/check box labels are missing from the degree programme search, while the drop-down menu in the news archive and the search for open positions provides insufficient information on its role and status.
  3. (WCAG 1.3.1) Certain content pages have empty headings.
  4. (WCAG 1.3.1) There are deficiencies in the use of heading levels: on certain pages, sub-headings are not technically determined as headings.
  5. (WCAG 1.3.1) Most attachments are associated with problems that hinder the use of screen readers, including missing structures and deficient tables.
  6. (WCAG 1.3.1) Visually displayed structural information is not conveyed in a way sufficiently clear to assistive technology, for example, in the event calendar and alumni form.
  7. (WCAG 1.3.2, 2.1.1, 4.1.2) Certain pages have outdated navigation and their front page is not appropriately operable using a keyboard, while the reading sequence may be incorrect and not all user interface components have a clear name and role.
  8. (WCAG 1.4.1) Links are distinguishable from text paragraphs by colour only.
  9. (WCAG 1.4.3) The contrast between text colour and background colour is insufficient on certain content pages. There are also contrast issues with attachments and forms.
  10. (WCAG 2.1.1) The drop-down menu elements of the degree programme search is not fully operable using a keyboard.
  11. (WCAG 2.2.2) The hero video of Think Corner and Helsinki Programme has no stop button.
  12. (WCAG 2.4.3) The focus order of the donation form is deficient.
  13. (WCAG 2.4.4) Certain content pages have overly general link texts, such as ‘Read more’.
  14. (WCAG 2.4.6) Certain buttons are programmatically unclearly named or only in English, such as those in embedded videos.
  15. (WCAG 2.4.7) Certain elements of the people finder have no visual keyboard indicator.
  16. (WCAG 3.1.2) Certain pages have content in a language other than the language of the page, and the change has not been programmatically determined.
  17. (WCAG 3.2.2) Certain pages have content in a language other than the language of the page, and the change has not been programmatically determined.
  18. (WCAG 3.2.4) Changes of browser context: links and PDF files are opened in the same tab or a new tab.

The Helsinki.fi web­site con­tains con­tent not covered by the le­gis­la­tion

  • Maps not intended for navigation
  • Office software files (e.g., docx, PDF) published before 23 September 2018
  • Live video or audio streams not recorded for storage or reissue
  • Video or audio recordings published before 23 September 2020
  • Content generated by users on social media

Dis­pro­por­tion­ate bur­den

Each year, a very large number of videos are published by the University community on the helsinki.fi website, not all of which we are able, for the time being, to publish in accessible form. The grounds for this is disproportionate burden. We are continuously working to improve accessibility and fix this deficiency. As captioning systems are developed further, we are able to continuously increase the ratio of videos published with captions.

Did you find an accessibility issue on our website?

You can send accessibility feedback by sending an email to digiviestinta@helsinki.fi. Use ‘Accessibility feedback’ as the message subject and describe in the message the page and problem in question. It may take up to 14 days to receive an answer.

Communications and Community Relations/Digital Communications is responsible for the accessibility of the helsinki.fi website and for processing related feedback.

Implementation procedure

If you are not satisfied with the answer or do not receive an answer from us within two weeks, you may file a complaint with the Regional State Administrative Agency for Southern Finland. The agency website has detailed instructions (in Finnish and Swedish only) on how to file a complaint and how the issue will be handled.

Con­tact infor­mation of the su­per­vis­ory au­thor­ity

Regional State Administrative Agency for Southern Finland
Accessibility supervision unit
www.saavutettavuusvaatimukset.fi (in Finnish and Swedish only)
saavutettavuus@avi.fi
phone +358 29501 6000 (switchboard)