Frequently asked questions about borrowing, loan periods and renewals.
FAQ: Borrowing, loan periods and renewals
Most materials are available for home loan. Exceptions to this are reference collections, journals and books published before 1900. The rules for circulation vary by library location.
Materials that are not available for loan may be read in the library.
No. The book must be picked up from the library location to whose collections it belongs.
Loan periods vary by library and collection. Check the loan period in the Helka database or on the website of the specific campus library.
The loan period for textbooks is 14 days. The loan period for short-term loans is two days.
Yes. The loan period in days can be seen after the name of the Helka library on the Holdings tab in Helka. Note that different volumes of the same book may have several different loan periods within the same Library location depending on what collection they belong to.
Short-term loans can be checked out anytime, and they must be returned on the due date before the library closes. Remember that the library's opening hours may vary, for example, on the eve of public holidays.
There are no limits.
Only libraries that are closed during the summer have longer summer loan periods.
Yes, if there are no reservations for the book, you are not banned from lending and the renewal limit has not been met. From the information of the loan, you can see the maximum allowed renewal period, ie the day until which the loan can be renewed. With the textbooks, the maximum renewal period is about 12 renewals and with 28-day loans about 50 renewals. Short-term loans for course books (2-day loan period) cannot be renewed. When the renewal limit is reached, the books must be returned to the library, after which they can be checked out again if there are no reservations.
Yes, if the loans are less than 14 days late, and if your borrowing rights have not been suspended for some other reason. However, you will still have to pay the accrued overdue fine. You should pay the overdue fines as soon as possible because if you have over €15 in fines you cannot renew loans.
From the information of the loan, you can see the maximum allowed renewal period, ie the day until which the loan can be renewed. With the textbooks, the maximum renewal period is about 12 renewals and with 28-day loans about 50 renewals. Short-term loans for course books (2-day loan period) cannot be renewed. When the renewal limit is reached, the books must be returned to the library, after which they can be checked out again if there are no reservations.
Yes. All loans may also be renewed in your Helka account.
Exception: If you have used your Helka card, for example, in the Aalto University Learning Centre, you have to renew loans from there separately.
A short-term loan is meant to be a rapidly circulating item and, as for textbooks, an 'emergency aid' if all other textbooks are in circulation. That is why one customer may not keep the book without giving others the chance to borrow it, too. In addition, requests are not accepted for short-term loans.
Yes. You can find the service numbers on the Contact Us page.
Yes. Log in to your customer information at Helka helsinki.fi/helka/en either with the University of Helsinki user ID (if you are a member of the University of Helsinki) or by e-mail (other customers). There is a link to Helka on the websites of all Helka libraries.
The library does not guarantee that the renewal will always be successful, so act well before the due date to avoid fees.
At your own risk, you may also ask the library to renew your loans by email. The library aims to process all emails during the next working day. Because of this, please be aware that your loans will not be renewed from the moment you send the message, but only when the library has had time to process your email.
If you are using a UniCard/Lyyra card, the number you should use is the one on the back of the card that starts with “21”. If this does not help, please contact the library.
Most likely, your borrowing rights have been suspended. This may result from unpaid fines or inadequate customer details. Please contact the library.
If you are unable to return the books, call the library and the loans will be renewed one final time. After that they must be returned, but you can borrow them again if there are no requests.