The Main Library's customer service is open during the weekdays, both by phone and on the entrance floor of the Kaisa House. Chat on the library's website and on Helka will be closed from December 18 to January 14.
Customer service desks at the Campus Libraries are closed between December 18 - January 7.
Questions and feedback can be sent also through email or webform. We will aim to respond to emails as soon as possible.
Services for open access publishing, research data management as well as services for publication metrics, visibility and Tuhat-reporting are available to university members. You can reach our specialists by email.
Student Service Point at Kaisa House, chat and Sisu guidance are closed between December 26 - January 8. Check the opening hours of the student service on the Studies Service.
Meilahti Campus Library is closed between December 18 - January 7 and Kumpula Campus Library December 25 - January 7. Meilahti Campus Library has shorter opening hours between December 11-17.
Kaisa House and Viikki Campus Library as well as Learning Centre Aleksandria have exceptions in opening hours between December 18 - January 7. The premises are closed on weekends and public holidays.
Aleksandria is available with the night access key throughout the Christmas season, excluding New Year's Day.
Check the opening hours below.
The due date for material from the Meilahti collections is January 10 as follows:
The due date for material from the Kaisa House, Kumpula and Viikki collections is January 10 as follows:
You can order books from the Kumpula and Meilahti collections to be picked up from the Kaisa House by making a normal reservation for the book in the Helka database.
As a rule students can’t get reference material from Meilahti or Kumpula. However, in case of an urgent need e.g. having to do with graduation it is possible to get material by contacting the library (firstname.lastname@example.org, tel. 02941 23920). All cases are assessed individually.
You can make reservations in Helka all holiday season. It is also possible to make reservations from the libraries that are closed.
The reservation shelve in Meilahti is available until December 15 and in Kumpula until December 21. After that reservations will be picked up from the Kaisa House.
You can check the pick-up location from the notification that Helka sends by e-mail.
You can return books to the Main Library and Viikki Campus Library during the opening hours.
Books can be returned to the drop boxes around the clock at Kaisa House and Kumpula. In Meilahti, books can be returned to the Haartman Institute's return box during the building's opening hours.
Accessing the electronic resources from outside the library locations via a remote connection requires a University user account. Electronic resources of the library can be used by the students, teachers, researchers and staff of the University of Helsinki, as well as students of the Open University of the University of Helsinki.
If you are an external customer, you can access the electronic resources at the library premises either by using the library terminals or on your own laptop via a a HelsinkiUni guest network. The password to the guest network is uniguest.
Staff of the University of Helsinki and the Helsinki University Hospital can request books (excluding textbooks) and articles in periodicals from the HULib collections to be delivered to their desk.
Copies of articles in periodicals from the Meilahti and Kumpula collections cannot be ordered through Helka when the premises are closed, but you can send a delivery request to email@example.com.
The interlibrary loan service is available all christmas season. Requested interlibrary loans will be available for pick-up in the Main Library Kaisa House.