Customer service contact details

You can contact Helsinki University Library by submitting a feedback form, emailing the service address or calling customer service during its opening hours.
Chat Service

The library's chat service can be found on the library's website and in the Helka library database. The chat is generally available Mon-Fri 9-16.

The chat window is active when a customer service representative is present. At other times, you can fill in a contact form in the chat.

You can use the chat to ask questions about library services. We do not renew loans in chat, you can renew loans by logging into your customer account in Helka.

Contact by online form or email

Queries, service requests and feedback can be submitted using the online form or by email

The Library will aim to respond as soon as possible.

Call the library

Service phone numbers for the campus libraries:

The campus library phone services can be contacted, for example, to notify of a change of address or to ask about services at a specific location. The phone service operates during library's customer service hours.

Postal ad­dresses

Helsinki University Library,

Main Library, The Kaisa House

Fabianinkatu 30 (PO Box 53)

00014 University of Helsinki

Kumpula Campus Library

Gustaf Hällströmin katu 2 (PO Box 64)

00014 University of Helsinki

Meilahti Campus Library

Haartmaninkatu 4 (PO Box 61)

00014 University of Helsinki

Viikki Campus Library

Viikinkaari 11 A (PO Box 62)

00014 University of Helsinki