Customer service
The Main Library's customer service is open during the weekdays, both by phone and on the entrance floor of the Kaisa House. Chat on the library's website and on Helka will be closed from 23 December to 6 January.
Customer service desks at the Campus Libraries are closed between 16 December - 6 January.
Questions and feedback can be sent also through email or webform. We will aim to respond to emails as soon as possible.
Services for open access publishing, research data management as well as services for publication metrics, visibility and Tuhat-reporting are available to university members. You can reach our specialists by email.
Student Service Point at Kaisa House is open last time before Christmas holidays on Thursday 19 December and opens again on Thursday 9 January. Check the opening hours of the student service on the Studies Service.
Library premises
Meilahti Campus Library has shorter opening hours between 9 - 15 December and 7 - 12 January.
Meilahti Campus Library is closed between 16 December - 6 January and Kumpula Campus Library between 24 December - 6 January.
At the turn of the year, Kaisa House has exceptions in opening hours between 23 December - 6 January and Viikki Campus Library between 21 December - 6 January.
Check the opening hours below.
The due date for material from the Meilahti collection is 9 January as follows:
The due date for material from the Kaisa House, Kumpula and Viikki collections is 9 January as follows:
You can order books from the Kumpula and Meilahti collections to be picked up from the Kaisa House or Viikki by making a normal reservation for the book in Helka.
As a rule students can’t get reference material from Meilahti or Kumpula. However, in case of an urgent need e.g. having to do with graduation it is possible to get material by contacting the library (kirjasto@helsinki.fi). All cases are assessed individually.
You can make reservations in Helka all holiday season. It is also possible to make reservations from the libraries that are closed.
When Meilahti and Kumpula are closed, reservations will be sent for pick-up at Kaisa House.
You can check the pick-up location from the notification that Helka sends by email.
You can return books to the Main Library and Viikki Campus Library during the opening hours.
Books can be returned to the drop boxes around the clock at Kaisa House and Kumpula. In Meilahti, books can be returned to the Haartman Institute's return box during the building's opening hours.
Accessing the electronic resources from outside the library locations via a remote connection requires a University user account. Electronic resources of the library can be used by the students, teachers, researchers and staff of the University of Helsinki, as well as students of the Open University of the University of Helsinki.
If you are an external customer, you can access the electronic resources at the library premises either by using the library terminals or on your own laptop via a a HelsinkiUni guest network. The password to the guest network is uniguest.
Staff of the University of Helsinki and the Helsinki University Hospital can request books (excluding textbooks) and articles in periodicals from the HULib collections to be delivered to their desk.
The interlibrary loan service is available all christmas season. Requested interlibrary loans will be available for pick-up in the Main Library Kaisa House.