Customer service
The Main Library's customer service is open during the weekdays, both by phone and on the entrance floor of the Kaisa House. Chat on the library's website will continue as usual until Christmas. The chat will be closed from December 26 to January 8.
Customer service desks at the Campus Libraries are closed between December 19 - January 8.
Questions and feedback can be set also through email or webform. We will aim to respond to emails as soon as possible.
Services for open access publishing, research data management as well as services for publication metrics, visibility and Tuhat-reporting are available to university members. You can reach our specialists by email.
Student Service Point at Kaisa House, chat and Sisu guidance are closed between December 26 - January 8. Check the opening hours of the student service on the Studies Service.
Library premises
Campus Libraries in Kumpula and Meilahti are closed between December 19 - January 8. The libraries have shorter opening hours between December 12-18.
Kaisa House and Viikki Campus Library as well as Learning Centres Aleksandria and Minerva have shorter opening hours between December 19 - January 8. The premises are closed on weekends and public holidays.
Aleksandria is available with the night access key throughout the Christmas season, excluding New Year's Eve.
The library's lease at the Learning Centre Minerva is coming to an end. The Learning Centre will continue to operate in its current use until the end of 2022. Read more on the Library news
Check the opening hours on the page below.
The due date for material from the Kumpula and Meilahti collections is January 12 as follows:
The due date for material from the Kaisa House and Viikki collections is January 12 as follows:
You can order books from the Kumpula and Meilahti collections to be picked up from the Kaisa House by making a normal reservation for the book in the Helka database.
As a rule students can’t get reference material from Meilahti or Kumpula. However, in case of an urgent need e.g. having to do with graduation it is possible to get material by contacting the library (kirjasto@helsinki.fi, tel. 02941 23920). All cases are assessed individually.
You can make reservations in Helka all holiday season. It is also possible to make reservations from the libraries that are closed.
The reservation shelves in Kumpula and Meilahti are available until Friday December 16. After that reservations will be picked up from the Kaisa House.
You can check the pick-up location from the notification that Helka sends by e-mail.
You can return books to the Main Library and Viikki Campus Library during the opening hours.
Books can be returned to the return hatches around the clock at Kaisa House and Kumpula. In Meilahti, books can be returned to the Haartman Institute's return box during the building's opening hours.
Accessing the electronic resources from outside the library locations via a remote connection requires a University user account. Electronic resources of the library can be used by the students, teachers, researchers and staff of the University of Helsinki, as well as students of the Open University of the University of Helsinki.
If you are an external customer, you can access the electronic resources at the library premises either by using the library terminals or on your own laptop via a a HelsinkiUni guest network. The password to the guest network is uniguest.
Staff of the University of Helsinki, the Helsinki University Hospital and the Finnish Meteorological Institute can request books (excluding textbooks) and articles in periodicals from the HULib collections to be delivered to their desk.
Copies of articles in periodicals from the Meilahti and Kumpula collections cannot be ordered through Helka between December 16 - January 8, but you can send a delivery request to kirjasto@helsinki.fi.
The interlibrary loan service is available all christmas season. Requested interlibrary loans will be available for pick-up in the Main Library Kaisa House.