Instructions for customers at the Veterinary Teaching Hospital during the coronavirus outbreak

17.3.2020
The current coronavirus outbreak in Finland affects the operations of the Veterinary Teaching Hospital. Our top priority is to provide a high standard of service to our customers and care for our patients, while also protecting our customers, students and staff from the virus.

If you are ill, please do not enter the premises of the Veterinary Teaching Hospital. Do not come to the Veterinary Teaching Hospital if:

  • You have symptoms of an acute respiratory infection, such as fever and/or a cough and/or shortness of breath.
  • You have been abroad in the last 14 days. 
  • In the last 14 days, you have been in close contact with a person who has been confirmed to be infected with COVID-19 in a laboratory test.

Due to exceptional situation, we are currently unable to perform surgical and internal medicine operation at the fullest capacity. Referred patient in acute need will be treated within our capacity, but non-urgent patients treatments will be postponed.

If you are unable to come to the Veterinary Teaching Hospital, contact us by phone to arrange for the care of your animal in an alternative way.

Appointments

  • Patients displaying symptoms are prioritised to avoid risking their health because of a delayed examination.

Instructions for patient visits on work days between 8.00 and 16.00

  • Patients with a booked appointment: please wait for your turn either in your car or outside the hospital building. We will call you to ask for the relevant patient history. The hospital staff will come and collect your pet from outside.
  • As a rule, we kindly ask owners to wait outside when their pet is being treated.
  • When the animal is being discharged, the veterinary surgeon will call the owner to review the situation and agree on a treatment plan.A veterinary nurse or student will deliver the pet back to its owner either outside, or if there are no other people present, in the hospital lobby.
  • At the end of your visit, please settle your payment of the fee at the Patient Office.

Instructions for patient visits on work days after 16.00 or on weekends (out-of-hours emergency service)

  • If possible, please call (0600 97411) before arriving at the emergency service.
  • Until 21.30, register at the Patient Office in the lobby.
  • After 21.30, notify the guard in the lobby that you have arrived.
  • The hospital staff will record your patient history either in the Patient Office or outside.
  • Depending on the situation, patients and their owners will be directed to wait either outside or at home.

At the moment, no spontaneous visits may be made to see patients in intensive care. In each case, you must agree on visits with the attending veterinary surgeon in advance.

We hope that we can rely on your understanding and cooperation in these protective measures, which will allow us to safely take care of our patients. 

Should a large number of our staff fall ill or be unable to come to work, our operations and their range may be affected. We will inform you of any exceptional circumstances on our website and Facebook page. Should we be forced to cancel scheduled procedures, we will contact the owners of the patients of those procedures as soon as possible.

Please show consideration for other customers by observing the instructions of the Finnish Institute for Health and Welfare on coughing and sneezing. Also, use hand sanitiser when you enter and leave the Hospital premises. Let’s all stay healthy!

CONTACT

  • Patient Office: 029 415 7201
  • Equine hospital: 029 415 7350 (Mon-Fri 8:00-16:00)
  • Timo Wahlroos, director of the Veterinary Teaching Hospital, timo.wahlroos@helsinki.fi
  • Antti Sukura, dean of the Faculty of Veterinary Medicine, antti.sukura@helsinki.fi