The University of Helsinki offers extensive and modern IT services for the most common needs of the students, researchers, teachers, and other staff. In addition, researchers are offered a set of services designed to support research, the most important of which are saving and information sharing services, as well as customised IT solutions.

Target group abbreviations in the charts:

  • STU = Students
  • RES = Researchers
  • TEA = Teachers
  • OSU = Other staff and units

 

 

 

When you need support

  STU RES TEA OSU More information Instructions
Helpdesk
User support for the IT services, key applications, and information systems of the University of Helsinki. Support is offered via e-mail, telephone, and the Helpdesk chat.
 
okmark3.png okmark3.png okmark3.png okmark3.png Täydellinen palvelukuvaus  Palvelukuvaus Helpdesk contact information
Instructions
The instructions service compiles instructions for the university's most common applications and IT services at http://www.helsinki.fi/helpdesk.
 
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Täydellinen palvelukuvaus  Palvelukuvaus www.helsinki.fi/helpdesk

 

Logging in to the university

  STU RES TEA OSU Lisätiedot Ohjeet
User account
Each student and employee of the university is given their own user account for the use of the university online services.
okmark3.png okmark3.png okmark3.png okmark3.png Lisätietoja Flammassa   Flamma (students and staff)
Service description  Service description
Helpdesk
Wireless network connections
The university facilities offer extensive opportunities for the use of wireless networks. The Eduroam network is also available for visitors from most of the other universities with the accounts of their own institutions.
 
okmark3.png okmark3.png okmark3.png okmark3.png Lisätietoja Flammassa   Flamma (students and staff)
Service description  Service description
Helpdesk
Remote access to the university network and materials
The network services of the University of Helsinki can also be used outside the university's network. The connection requires a valid user account and can be established through both VPN and a separate online portal.
 
okmark3.png okmark3.png okmark3.png okmark3.png Lisätietoja Flammassa   Flamma (students and staff)
Service description  Service description
Helpdesk
ID Point identification
In ID Point service desks, you can acquire an account to manage issues requiring ID in the Helpdesk telephone service. The service desks can be found at various locations around the university, and there are also some service points outside Helsinki.
 
okmark3.png okmark3.png okmark3.png okmark3.png Lisätietoja Flammassa   Flamma (students and staff)
Service description  Service description
Helpdesk

 

Computers and printing

  STU RES TEA OSU More information Instructions
Workstation service
The procurement and administration of the workstations at the University of Helsinki is focused under one extensive service, which ensures up-to-date equipment, software and information security.
okmark3.png okmark3.png okmark3.png Lisätietoja Flammassa   Flamma (students and staff)
Service description  Service description
Lisätietoja Flammassa  Flamma  
Software
A diverse selection of software is used at the university. The management of the key licences is centralised in the IT Center so that the units do not need to use their time managing licences. In addition to the most common office software, the university offers an extensive selection of software intended for scientific purposes.
 
okmark3.png okmark3.png okmark3.png okmark3.png Lisätietoja Flammassa   Flamma (students and staff)
Service description  Service description
Helpdesk
Download Centre
The university has obtained a wide selection of software the university students and employees can install on their home computers. The software and their installation information is concentrated in the Download Centre.
 
okmark3.png okmark3.png okmark3.png okmark3.png Lisätietoja Flammassa   Flamma (students and staff)
Service description  Service description
Helpdesk
Printing services
Unigrafia is in charge of printing at the University of Helsinki. Students are offered a free-of-charge basic printing service and a more diverse service subject to a fee. The units provide their staff with printing services.
 
okmark3.png okmark3.png okmark3.png okmark3.png Lisätietoja Flammassa   Flamma (students and staff)
Service description  Service description
tike_unigrafialogo_pieni.jpg  Unigrafia's printing pages
Helpdesk
Unix service
In addition to Windows workstations, Unix can be used at the university with an SSH connection. Teaching and research applications have been installed on the Unix and Linux computers of the Unix environment. The separately acquired Unix access rights also include personal Unix storage space.
okmark3.png okmark3.png okmark3.png okmark3.png Lisätietoja Flammassa   Flamma (students and staff)
Service description  Service description
Helpdesk

 

Save, store, and share

  STU RES TEA OSU More information Instructions
Personal storage space
The university offers all students and employees of the university their own storage space on the network drive.
okmark3.png okmark3.png okmark3.png okmark3.png Lisätietoja Flammassa   Flamma (students and staff)
Service description  Service description
Helpdesk
Group storage space
The group storage space is a shared storage space where work groups, research groups, etc. can save their materials.
 
okmark3.png okmark3.png okmark3.png Lisätietoja Flammassa   Flamma (students and staff)
Service description  Service description
Helpdesk
Server storage space
When requiring a great deal of storage space, saving on a server is a good solution. Space suited both for continuous use and archiving materials is available as necessary on the IT Center servers.
okmark3.png okmark3.png Lisätietoja Flammassa   Flamma (students and staff)
Service description  Service description
 
Database service
Even large data storage spaces can be created and supported with the help of a database service. The IT Center offers Oracle, MS SQL, and MariaDB databases.
okmark3.png okmark3.png Lisätietoja Flammassa   Flamma (students and staff)
Service description  Service description
 
Funet Filesender
A handy, free-of-charge method for delivering large files, even up to several gigabytes, offered by IT Centre for Science CSC.
 
okmark3.png okmark3.png okmark3.png okmark3.png Lisätietoja Flammassa   Flamma (students and staff)
Service description  Service description
Helpdesk
IDA storage service
A free-of-charge storage service intended for the researchers and research projects of the IT Centre for Science CSC, especially suited for securely storing large quantities of data for longer periods of time.
 
okmark3.png Lisätietoja Flammassa   Flamma (students and staff)
Service description  Service description
CSC

 

Keep in touch and publish

  STU RES TEA OSU More information Instructions
Office 365
Office 365 is an electronic Microsoft service package intended for everyone at the university. It contains e-mail and calendar software, and a host of other services useful in studies and work.
okmark3.png okmark3.png okmark3.png okmark3.png Lisätietoja Flammassa   Office 365 Flammassa  (students and staff)
Lisätietoja Flammassa   Sähköpostista Flammassa  (students and staff)
Service description  Service description
Helpdesk
Encrypted e-mail
The encrypted e-mail service allows you to encrypt the e-mails and attachments you send. This service is intended especially for cases where you send sensitive or confidential materials by e-mail.
 
okmark3.png okmark3.png okmark3.png okmark3.png Lisätietoja Flammassa   Flamma (students and staff)
Palvelukuvaus  Service description
Helpdesk
Web meeting
A practical, free-of-charge tool for the university staff intended for organising remote meetings from your own computer.
 
okmark3.png okmark3.png okmark3.png Lisätietoja Flammassa   Flamma (students and staff)
Service description  Service description
Lisätietoja FlammassaFlamma
Video conferencing
Remote conferencing with participants inside and outside of the university or even abroad are easily organised with the separate video meeting facilities.
 
okmark3.png okmark3.png okmark3.png okmark3.png Lisätietoja Flammassa   Flamma (students and staff)
Service description  Service description
Helpdesk
UniTube
UniTube is a free-of-charge video storage service of the university. It helps save and share lectures, etc. Some university lecture halls and the UniTube studio on the central campus offer saving services.
 
okmark3.png okmark3.png okmark3.png okmark3.png Lisätietoja Flammassa   Flamma (students and staff)
Service description  Service description
Helpdesk
Wiki
The Wiki service is particularly suitable for a shared workspace of work groups. In the university wiki, you can create limited and open workspaces that make producing and sharing information effortless.
 
okmark3.png okmark3.png okmark3.png okmark3.png Lisätietoja Flammassa   Flamma (students and staff)
Service description  Service description
Wiki support material
Blogs
The university offers its own blog service.
 
okmark3.png okmark3.png okmark3.png okmark3.png Lisätietoja Flammassa   Flamma (students and staff)
Service description  Service description
Instructions for bloggers
Web hotel
The university offers a secure and free-of-charge web hotel for its staff and units. A web hotel is a good solution for an online service operator, conference organiser, etc.
okmark3.png okmark3.png okmark3.png Lisätietoja Flammassa   Flamma (students and staff)
Service description  Service description
 
Eduuni
Eduuni is a cooperation and networking tool offered by IT Centre for Science CSC. It helps form work groups with parties outside of the university as well.
 
okmark3.png okmark3.png okmark3.png Lisätietoja Flammassa   Flamma (students and staff)
Service description  Service description
Support for Eduuni
Unigrafia's digital services
Unigrafia produces the university's printing and copying services and offers video storage services, website design, etc.
 
okmark3.png okmark3.png okmark3.png okmark3.png Unigrafia   Unigrafian sivut
Service description  Service description
 

 

Study and teach

  STU RES TEA OSU More information Instructions
Moodle learning platform
Moodle is an online learning environment of the University of Helsinki allowing courses and course materials to be compiled online. Moodle also enables online exams.
okmark3.png okmark3.png okmark3.png Lisätietoja Flammassa   Flamma (students and staff)
Service description  Service description
Moodle
IT workspaces
The university campuses offer several shared workspaces with up-to-date computers and studying tools. The workspaces have printers and wireless network connections, allowing you to bring your own computer.
 
okmark3.png okmark3.png okmark3.png okmark3.png Lisätietoja Flammassa   Flamma (students and staff)
Service description  Service description
 
IT teaching facilities
IT facilities primarily intended for teaching are located on all campuses and teachers can reserve them for teaching. The workstations of the facilities contain all of the general software used at the university. The facilities also have printers.
 
okmark3.png okmark3.png okmark3.png Lisätietoja Flammassa   Flamma (students and staff)  
ICT Driving Licence
The ICT Driving Licence is a compulsory course for all degree students. Its free-of-charge materials can be found online.
 
okmark3.png okmark3.png okmark3.png Lisätietoja Flammassa   Flamma (students and staff)
Service description  Service description
ICT Driving Licence material
Exam aquarium
A student can choose when to take an exam in the exam aquarium. The teacher will save the exam in the system in advance.
 
okmark3.png okmark3.png okmark3.png Lisätietoja Flammassa   Flamma (students and staff)
Service description  Service description
How to use the exam aquarium
Other network services for teaching
In addition to the above, the university has services for other teaching needs, such as activation, feedback, and identification of plagiarism.
 
okmark3.png okmark3.png okmark3.png Lisätietoja Flammassa   Flamma (students and staff)
Service description  Service description
 

 

Customised services

  STU RES TEA OSU More information Instructions
IT consultation
Whether you require an internal network service for a research project or an extensive information system, the IT Center consultants will find the best solutions for all your IT needs.
okmark3.png okmark3.png Lisätietoja Flammassa   Flamma (students and staff)
Service description  Service description
 
Application development and administration
The IT Center also produces custom-made software for the special needs of the university and is in charge of their development as needed. For instance, specially made software can be developed for the use of research equipment.
okmark3.png okmark3.png Lisätietoja Flammassa   Flamma (students and staff)
Service description  Service description
 
Firewall service
Usually, the university computers connect to the university network and, through that, to the world. However, if necessary, some computers can be isolated into their own network, enabling an individual, protected network in, for instance, a laboratory.
okmark3.png okmark3.png Lisätietoja Flammassa   Flamma (students and staff)
Service description  Service description
Helpdesk
Server administration
The IT Center offers diverse, supported server solutions from virtual servers to physical equipment for the use of the students and employees of the university. Individual servers can also be obtained when necessary, and servers are stored in the data centers of the university.
okmark3.png okmark3.png okmark3.png Lisätietoja Flammassa   Flamma (students and staff)
Service description  Service description
 
Customer-specific support services
The tailored support services are intended primarily for university units. The support can consist of, for instance, updating a website or conference duty.
okmark3.png Lisätietoja Flammassa   Flamma (students and staff)
Service description  Service description