IT Center organisation
The IT Center is a separate department at the University of Helsinki. It has a Board assigned by the Rector. The Center is divided into IT administration and IT services.
Organisation as of 1 october 2018:
IT management is in charge of the sector's direction and strategy. It is run by Chief Information Officer Ilkka Siissalo. IT management is in charge of setting the IT architectures and standards, making blanket purchase agreements, managing the centralised information security services of the university and the strategic planning of the information security sector, and monitoring the development of the sector's services, volumes, and expenses.
IT Services is in charge of both the centralised IT services and the IT services produced on the campuses. It is run by IT Service Manager Eija Heiskanen. The IT Managers are in charge of their respective services.
The services are divided into three categories:
- Technology Services is responsible for administering and developing the IT infrastructure and the major platform services. These include data centers, data traffic, data management (databases and warehouses, system integrations and reporting systems), cooperation and communication services (such as the web, intranet, e-mail), user administration and workstation services. The unit is also responsible for the management and technical information security of the architecture, supporting, in particular, research and developing the IT services necessary for research.
- IT Solutions primarily supports the units of the university. It is responsible for supporting and coordinating information system projects and purchases, for application development, system services, SAP system administration and technical development, video services, teaching support and the IT Center’s project portfolio. The unit is also responsible for communications and produces instructions on IT matters. Its duties also include customer relationship and service management and quality work.
- Customer Support primarily serves the users. The unit operates the Helpdesk that provides user support and guidance, manages workstation purchases (hardware and software) and offers support on campuses.
The Board, directed by its Chair and partnered with the Chief Information Officer, develops the overall operations of the IT Center in accordance with the objectives of the operations, finances and strategy of the university and the target programme of the IT Center. The Board processes the target programme of the IT Center and the related HR plan and budget. In addition, the Chief Information Officer may ask the Board to settle other necessary and extensive matters.
April 1, 2018 - March 31, 2022
Jouko Väänänen, Vice Rector, Faculty of Science, Chairman
Ville Tenhunen, IT Project Manager, IT Center (representative of personnel)
Marjukka Myllärniemi, Vice Dean, Faculty of Medicine
Hannu Toivonen, Vice Dean, Faculty of Science
Jouni Hirvonen, Dean, Faculty of Pharmacy
Johanna Mäkelä, Dean, Faculty of Educational Sciences
Ritva Dammert, Director, University Services
Kirsi Rauhala, Head of Development, University Services
Antti Savolainen, Administration Service Director, Central Administration
Kimmo Tuominen, University Librarian, Helsinki University Library
Aki Utoslahti, student, Student Union of the University of Helsinki (April 1, 2018 – March 31, 2020)
Christa Winqvist, Chief Information Officer, Aalto University
Stina Westman, Director, IT Centrer for Science
Presenting official CIO Ilkka Siissalo and secretary Anne-Mari Sund.
The Management Group
Chief Information Officer Ilkka Siissalo
Director of IT Services Eija Heiskanen
Head of IT management Merja Eklin
IT manager Minna Harjuniemi
IT manager Jukka Hienola
IT manager Timo Kauramäki
IT manager Teo Kirkinen
IT manager Mika Kivilompolo
Head of Faculty Administration Anne-Mari Sund
IT Specialist Suvi Valsta (secretary)