The Library at the Turn of the Year 2025-2026

Customer service

The Main Library's customer service is open during the weekdays, both by phone and on the entrance floor of the Kaisa House. 

Customer service desks at the Kumpula and Viikki Campus Library are closed between 15 December and 6 January.

Questions and feedback can be sent also through email or webform. We aim to respond to emails as soon as possible. Chat on the library's website and on Helka will be closed from 22 December to 11 January.

• Phone service 

Services for ,  as well as services for  are available to university members. You can reach our specialists by email.

Student Service Point at Kaisa House is open last time before Christmas holidays on Thursday 18 December. .

Library premises

• Meilahti Campus Library is closed between 15 December and 6 January.
• Kumpula Campus Library is closed between 22 December and 6 January.
• Kaisa House and Viikki Campus Library have exceptions in opening hours between 20 December and 6 January.
• Learning Centre Aleksandria is open daily from 7:00 am to 1:00 am with an access tag. The exception is Wednesday, 31 December, from 5:45 pm to Friday, 2 January, at 7:00 am, during which time Aleksandria will be completely closed. 

Check the opening hours below.

The due date for material from the Meilahti collection is 12 January as follows:

• 28 day loans starting on 17 November
• 14 day loans (textbooks) starting on 1 December
• 2 day loans starting on 11 December

The due date for material from the Kaisa House, Kumpula and Viikki collections is 12 January as follows:

• 28 day loans starting on 25 November
• 14 day loans (textbooks) starting on 9 December
• 2 day loans starting on 122 December

You can order books from the Kumpula and Meilahti collections to be picked up from the Kaisa House or Viikki by making a normal reservation for the book in Helka.

As a rule students can’t get reference material from Meilahti or Kumpula. However, in case of an urgent need e.g. having to do with graduation it is possible to get material by contacting the library (). All cases are assessed individually.

You can make reservations in Helka all holiday season. It is also possible to make reservations from the libraries that are closed.

When Meilahti and Kumpula are closed, reservations will be sent for pick-up at Kaisa House.

You can check the pick-up location from the notification that Helka sends by email.

Kaisa House

• You can return books during the opening hours. 
• Books can be returned to the drop box around the clock.
  • Location: on the left side of the main entrance (Fabianinkatu 30).

Kumpula

• Books can be returned to the drop box around the clock.
• Return box is emptied twice a week: your loans may not necessarily appear as returned immediately.
• Location: Physicum’s main entrance (Gustaf Hällströmin katu 2a), next to the gray side door.

Meilahti

• Books can be returned to the Haartman Institute's return box during the building's opening hours (Mon-Fri 8:00-15:45).
• Return box is emptied twice a week: your loans may not necessarily appear as returned immediately.
• Location: the lobby in Haartmaninkatu 3.

Viikki

• You can return books during the opening hours. There's no drop box.

Accessing the electronic resources from outside the library locations via a remote connection requires a University user account. Electronic resources of the library can be used by the students, teachers, researchers and staff of the University of Helsinki, as well as students of the Open University of the University of Helsinki.

If you are an external customer, you can access the electronic resources at the library premises either by using or on your own laptop via a a HelsinkiUni guest network. The password to the guest network is uniguest.

Staff of the University of Helsinki and the Helsinki University Hospital can request books (excluding textbooks) and articles in periodicals from the HULib collections to be delivered to their desk.

• The service is available all Christmas season. It is also possible to order books from libraries that are closed.
• To qualify for this service, the user’s customer information in Helka must include a University email address and the user must be indicated as belonging to the University staff.
• When making a request in Helka and selecting the pick up location, scroll down to the bottom of the drop-down menu, and select the lowest point Work Address.

The interlibrary loan service is available all christmas season. Requested interlibrary loans will be available for pick-up in the Main Library Kaisa House.