Customer service in the Kumpula, Meilahti and Viikki Campus Libraries
Customer service in the Kaisa House
Library phone service 02941 23920
Queries, service requests and feedback can be submitted using the online form or by email
Kaisa House and Viikki Campus Library, as well as Aleksandria and Learning Centre Minerva are open all summer.
Services for open access publishing, research data management as well as services for publication metrics, visibility and Tuhat-reporting are available to university members.
You can reach our specialists by email, phone or online (Teams-chat or a call)
Electronic resources of the library can be used by the students, teachers, researchers and staff of the University of Helsinki, students of the Open University of the University of Helsinki and all customers visiting the library premises.
Accessing the electronic resources from outside the library locations via a remote connection requires a University user account.
If you are an external customer, you can access the electronic resources at the library premises either by using the library terminals or on your own laptop via a a HelsinkiUni guest network. The password to the guest network is uniguest.
Campus Libraries in Kumpula and Meilahti are closed from June 20 until August 7, and therefore collections have long loan periods.
Loans from Kumpula and Meilahti collections will receive a due date on August 11 as follows:
The material from the Kaisa House and Viikki collections has normal loan periods, as the libraries are open all summer.
You can order books from the Kumpula and Meilahti collections to be picked up from the Kaisa House or Viikki by making a normal reservation for the book in the Helka database.
As a rule students can’t get reference material from Meilahti or Kumpula. However, in case of an urgent need e.g. having to do with graduation it is possible to get material before August by contacting the library (firstname.lastname@example.org, tel. 02941 23920). All cases are assessed individually.
You can return books to the Main Library and Viikki Campus Library during the opening hours.
Books can be returned to the return hatches around the clock at Kaisa House and Kumpula. In Meilahti, books can be returned to the Haartman Institute's return box during the building's opening hours.
You can make reservations in Helka all summer. It is also possible to make reservations from libraries that are closed.
The reservation shelves in Kumpula and Meilahti are available until Friday June 17. From Monday June 20 onwards, all reservations will be picked up from the Kaisa House or Viikki Campus Library.
You can check the pick-up location from the notification that Helka sends by e-mail.
Staff of the University of Helsinki, the Helsinki University Hospital and the Finnish Meteorological Institute can request books (excluding textbooks) and articles in periodicals from the HULib collections to be delivered to their desk.
The interlibrary loan service is available all summer. Requested interlibrary loans will be available for pick-up in the Main Library Kaisa House.