Based on the feedback, we have selected concrete measures to make our services more accessible, user-friendly, and visible.
Services and encounters receive praise
Customers consider library services important and find our customer service particularly knowledgeable and friendly. We serve users through multiple channels, both online and on-site. Feedback is collected continuously and used to improve our operations, and we also invest in developing staff skills.
Discoverability and visibility need improvement
Although our services are valued, customers report difficulties in finding them. We aim to clarify our communications by reorganising online content across different platforms. We are also enhancing the visibility and discoverability of services targeted at researchers and improving the accessibility of our chat service. In addition, we are working on better guidance for using printed materials and improving the shelving layout in our branches.
Helka and collections play a key role
The Helka database and extensive collections are considered valuable, but their usability needs enhancement. We are designing a new Helka interface (launching in 2026) based on user feedback. We are also exploring ways to improve the availability of textbooks, such as introducing shelf-pickup options. Support for using e-resources and guidance for different platforms remain available.
Spaces support studying – renovation brings challenges
The library’s versatile and comfortable spaces are frequently praised, but the Kaisa House has experienced crowding. The renovation of the Learning Centre Aleksandria during the academic year 2024-2025 has increased has increased demand for both reading spaces and group study rooms in the Kaisa House.
Aleksandria will reopen to users in July 2025, adding over 300 new study spaces to the City Centre Campus. We are also increasing seating in the Kaisa House where possible. Booking group study rooms will be easier with the pilot of the new Spacent app. In addition, we are exploring extended opening hours based on customer wishes and clarifying usage guidelines for different types of spaces.
Training proves useful – special thanks from thesis writers
Library training sessions, especially those related to information retrieval and management, received wide appreciation in the survey. We are increasing the visibility of our training offer, updating instructional videos, and making the overall offering more comprehensible.
Feedback drives development
You can share your feedback and suggestions with the library at any time. The easiest way is through the contact form on our website. Your input helps us provide even better services!