Markku A. Laitinen
Welcome to my workroom
Personal information:
Markku A. Laitinen
Ambassador of QQML, Senior Advisor
My specialties are the Impact, effectiveness and
measurement of the library activity, Library statistics,
Statistics training, Statistics standards and Indicators of libraries.
I am the
member of the Scientific Board of International
Conference on
Qualitative and Quantitative Methods in Libraries (QQML).
The President of IFLA, Claudia Lux, made the initiative for the Library
Statistics Manifesto in 2008. The idea is to have a certified document about
the importance of library statistics, as they demonstrate the value that
libraries provide to their users and to society. The manifesto has been published
already in 18 languages.
My email is of the type forename.a.surname(at)kolumbus.fi
My profile on the University of Helsinki page
My publications and congress presentations / Julkaisuluetteloni ja
esitelmäni kongresseissa
Laitinen, Markku Antero
International publications
- Laitinen, M.A., Kirichenko, S. & Juntumaa, J.H. (2023): The
Library as Promoter of Democracy: Analysis of Demographic Study by
Composite Index Method. Qualitative and Quantitative Methods in
Libraries (QQML) 12,4: 549-559. Available from:
https://www.qqml-journal.net/index.php/qqml/article/view/852/730 [Open
access - accessed 2023-12-18].
- Laitinen, M.A., Kirichenko, S. & Juntumaa, J.H. (2022):
Library Performance Index (ILP): Multi-Factor Library Performance
Evaluation. Qualitative and Quantitative Methods in Libraries (QQML)
11,4: 619-634. Available from: https://www.qqml-journal.net/index.php/qqml/article/view/782/693 [Open access - accessed 2023-01-17].
- Laitinen, M.A., Juntumaa, J.H. &
Kirichenko, S. (2021): Towards the Multidimensional Measurement of Library
Performance. User Experience Index. Qualitative and Quantitative Methods in Libraries (QQML).10(3):375-387. Available from: http://www.qqml.net/index.php/qqml/article/view/727 [Open access - accessed 2021-10-28].
- Laitinen, M.A.,
Juntumaa, J.H. & Kirichenko, S. (2021): Liitindeks (Composite Index): uus
raamatukogu kasutajakogemuse mõõdupuu. Raamatukogu 4/2021:9-11.
English resumé on page 42. Available from: https://issuu.com/nlib/docs/2021_4_issuu [Open access - accessed 2021-09-17].
- Düren, P., Laitinen, M.A., Landøy,
A. & Repanovici, A. (2021): Experiencias utilizando estadísticas nacionales
mientras investigaba en 22 bibliotecas en cinco países [PDF in English: Experiences
using national statistics while doing research in 22 libraries in five
countries]. Investigación Bibliotecológica: archivonomía, bibliotecología e
información, Vol 35 (86). Available from: http://dx.doi.org/10.22201/iibi.24488321xe.2021.86.58257 [Open access - accessed 2021-04-28].
- Juntumaa, J., Laitinen, M.A. &
Kirichenko, S. (2020): The Net Promoter Score (NPS) as a Tool for Evaluation of
the User Experience at Culture and Library Services. Qualitative and
Quantitative Methods in Libraries (QQML) 9(2):127-142. Available from: http://www.qqml.net/index.php/qqml/article/view/654 [accessed 2021-04-13].
- Saarti, J., Juntunen, A., Laitinen,
M. & Taskinen, A. (2020): Academic library directors’ use of statistical
data. Benchmarking tools for the libraries. Qualitative and Quantitative
Methods in Libraries (QQML) 9(2):247-255. Available from: http://www.qqml.net/index.php/qqml/article/view/621 [accessed 2021-04-13].
- Laitinen,
M.A. (2019): Fix, Develop, Keep! Net Promoter Score as a Tool for Improving
Customer Experience. Qualitative and Quantitative Methods in Libraries
(QQML) 8(2):147-158. Available from: http://www.qqml.net/index.php/qqml/article/view/577 [Open access – accessed 2021-04-13].
- Laitinen,
M.A. (2019): Aspects of Measuring the Impact of New Innovations in Finnish
Libraries. Library Management 40(3/4):262-271. Available from: https://doi.org/10.1108/LM-11-2017-0130 [Paywall, abstract available - accessed
2021-04-13].
- Laitinen,
Markku A. (2018): Provision and Quality Assurance of the High-Quality Services
in Children’s Libraries – Proposal for the New and Simple Method of Evaluation
and Measurement. In: 1. Uluslararası Çocuk Kütüphaneleri Sempozyumu
Bildirileri 14-17 Kasım 2018, Nevşehir / Türkiye (1st International Children’s
Libraries Symposium Proceedings 14-17 November 2018, Nevşehir / Turkey), Edited
by Asiye Kakirman Yildiz and Lale Özdemir, pp. 335-341. ISBN:
978-975-17-4130-1. Ministry of Culture and Tourism of Turkey. Ankara 2018.
- Laine, T.
& Laitinen, M. (2018): The Finna Service: Meeting the New Measurement
Challenges in Libraries. Library Management, Vol. 40 No. 1/2, pp. 2-11. Available
from: https://www.emeraldinsight.com/doi/full/10.1108/LM-02-2018-0007. [Open Access - accessed 2021-04-13].
- Laitinen,
M.A. (2018): Net Promoter Score (NPS) as Indicator of Library Customers’
Perception. Journal of Library Administration, 58:4, 394-406. Available
from: https://doi.org/10.1080/01930826.2018.1448655. [Paywall, abstract available - accessed
2021-04-13].
- Saarti,
J., Laitinen, M.A. & Vattulainen, P. (2017): Effects of the digitization to
the printed collection policies – the digital knowledge economy and the Finnish
academic libraries. Library Management 38(2/3):167-174. Available from: Library
Management. 38(2/3:167-174). [[Paywall, abstract available - accessed 2020-06-10].
- Ilva, J., Laitinen, M.A. & Saarti, J., (2016). The Costs of Open and Closed Access:
Using the Finnish Research Output as an Example. LIBER Quarterly 26(1). Available
from: https://www.liberquarterly.eu/articles/10.18352/lq.10137/ [Open Access - accessed 2021-04-13].
- Laitinen,
M. (2015): Teigiamo bibliotekų poveikio paieškos – Suomijos sėkmės istorija
[Showing the Positive Impact of Library – A Success Story from Finland]. Tarp
knygų (682) 11:8-12.
- Laitinen,
M. (2015): The Challenge of Showing Economic Impact of Library. QQML Journal
4(2), June 2015, pp.321-330. Available from: http://www.qqml-journal.net/index.php/qqml/article/view/38/37 [Open Access - accessed 2020-06-10].
- Basili,
C., Laitinen, M. & Saarti, J. (2014): Library and science indicators:
towards a new paradigm to assess the library and information services as an input
to the academic processes. In: Information policies in the humanities,
Edited by Carla Basili, 09/2014 pp. 107 - 120; CNR-CERIS., ISBN:
978-88-98193-06-6.
- Laitinen,
M. & Saarti, J. (2014): Evidence based service change: Remodelling the
Academic Libraries for the Post-digital Era. QQML Journal 3(3),
September 2014, pp.611-618. Electronic version Available from: http://www.qqml-journal.net/index.php/qqml/article/view/168 [Open Access - accessed 2020-06-10].
- Kautonen,
H., Laitinen, M. & Niemelä, A. (2014): The Difficulty of Indicating
Transformation: The Challenge for Library Statistics and Surveys. Proceedings
of the IATUL Conferences, 2014 IATUL Proceedings. Purdue University, Purdue
e-Pubs. 12 p. (PDF). http://docs.lib.purdue.edu/cgi/viewcontent.cgi?article=2050&context=iatul [Open Access - accessed 2020-06-10].
- Laitinen,
M (2013): Library Statistics with Confidence: Facts from Figures with no Fear. QQML
Journal 2(4), December 2013, pp.459-467. Available from: http://www.qqml-journal.net/index.php/qqml/article/view/122 [Open Access - accessed 2020-06-10].
- Laitinen,
M. & Saarti, J. (2012): A model for a library‐management toolbox: Data
warehousing as a tool for filtering and analyzing statistical information from
multiple sources. Library Management, Vol. 33 4/5, pp.253 - 260. Available
from: http://www.emeraldinsight.com/doi/abs/10.1108/01435121211242290 [Paywall, abstract available - accessed
2020-06-10].
- Seppänen,
A.-P. & Laitinen, M. (2012): Libraries do make a difference. Common
principles in showing the impact of different types of libraries. QQML
Journal 1(1), July 2012, pp.3-11. Based on conference paper presented in
QQML2011 Congress in Athens Greece 24.-27 May 2011. Electronic version (PDF) Available
from: http://qqml.net/papers/July_Issue/1QQML_Journal_2012_Seppanen_Laitinen_1_3-11.pdf [Open Access - accessed 2020-06-10].
- Laitinen,
M. & Taskinen, A. (2011): The New Challenges of the Statistics - Case UEF.
In: New Trends in Qualitative and Quantitative Methods in Libraries. Selected
Papers Presented at the 2nd Qualitative and Quantitative Methods in
Libraries. Proceedings of the International Conference on QQML2010.
Chania, Crete, Greece, 25 – 28 May 2010.
Edited by Anthi Katsirikou (University of Piraeus Library, Greece) &
Christos Skiadas (Technical University of Crete, Greece). World Scientific
Publishing Co 2011. Pp.9-16. The book
can be bought at: http://www.worldscientific.com/worldscibooks/10.1142/8144 [accessed 2020-06-10].
- Laitinen,
M. (2010): Use of E-Journals Looks Cost-Effective in Finnish Universities of
Applied Sciences. IFLA. Statistics and Evaluation Section Newsletter.
January 2010:1. Electronic version Available from: http://www.ifla.org/files/assets/statistics-and-evaluation/newsletters/Jan-2010.pdf [Open Access - accessed 2020-06-10].
- Laitinen,
M., Kangas, A. & Saarti, J (2009): Statistics and surveys as tools for library
management in Finland. In: Graham, M. & Thornton, S. (ed.). Proceedings
of the 8th Northumbria International Conference on Performance
Measurement in Libraries and Information Services. - Libraries Plus: Adding
Value in the Cultural Community. Istituto degli innocenti, Florence, 17-20
August 2009. Northumbria University Press. Newcastle upon Tyne 2011. Pp. 59-67.
- Kiviniemi,
V., Laitinen, M. & Saarti, J. (2009): Are Libraries Worth Investing in?:
Finnish University Libraries and their Effect on the National Economy. Liber
Quarterly (19:1). Electronic version Available from: https://www.liberquarterly.eu/article/10.18352/lq.7952/ [Open Access - accessed 2020-06-10].
- Laitinen,
M. (2007): The Finnish Research Library Statistics Database. IFLA.
Statistics and Evaluation Section Newsletter. July 2007:6-7. Available: http://archive.ifla.org/VII/s22/newslet/statNewsletter072007.pdf [Open Access - accessed 2020-06-10].
- Iachine,
Ivan A., Holm, Niels V., Harris, Jennifer R., Begum, Alexander Z., Iachina,
Maria K., Laitinen, Markku, Kaprio, Jaakko, Yashin, Anatoli I. 1998: How
heritable is individual susceptibility to death? : the results of an analysis
of survival data on Danish, Swedish and Finnish twins. Twin research 1
(1998):196-205. Electronic version Available from: http://journals.cambridge.org/action/displayAbstract?fromPage=online&aid=8493067&fileId=S136905230000043X [accessed 2020-06-10].
- Heiskanen, A., Jokela, P., Laitinen, M., Savontaus, M-L. & Portin, P. (1984): Effect of
temperature on the intraindividual variation of sternopleural bristles in D.
melanogaster. Drosophila Information Service 60:123-124. Available from:
http://www.ou.edu/journals/dis/DIS60/DIS60.html [Open Access - accessed 2020-06-10].
National publications
- Kirichenko, S. Juntumaa, J.H. & Laitinen, M.A. (2021).
Komposiitti-indeksi – uusi väline käyttäjäkokemuksen arviointiin. Signum
53 (3):25-28. Saatavana osoitteesta https://journal.fi/signum/article/view/112162/65851 [vierailtu 15.11.2021]
- Isotalo, J., Kirichenko, S. & Laitinen, M. (2021).
Finnan käyttäjäkysely 2021. Kvantitatiiviset vastaukset. (PDF.) Kansalliskirjasto.
Helsinki 2021. 82 s. Saatavana osoitteesta https://urn.fi/URN:NBN:fi-fe2021091746421
[vierailtu 9.11.2021].
- Toim. Laitinen, M (2007-2020): KITT-käyttäjän käsikirja.
Suomen tieteellisten kirjastojen yhteistilasto. Tilastointiopas 2007-2020.
(PDF.) Kansalliskirjasto. Helsinki 2021. 137 + 2 s. Julkaisun (2020) pysyvä osoite on
https://www.doria.fi/handle/10024/176014 [vierailtu 9.11.2021].
- Haasio, A., Juntunen, A., Laitinen, M., Saarti, J.,
Seppänen, A. & Taskinen, A. (2018): QQML 2018 konferenssi Haniassa,
Kreikassa – kymmenen vuotta laadullista ja määrällistä informaatioalan tutkimusta.
Informaatiotutkimus 2(37). Saatavana osoitteesta https://doi.org/10.23978/inf.71156 [vierailtu
10.6.2018].
- Laitinen, M. (2016): Kirjastojen muuttuva toimintaympäristö
haastaa perinteiset mittaustavat. Teoksessa Sandelius, N. (toim.): Hyötyä,
tietoa, elämyksiä. Kirjastojen vaikuttavuuden ulottuvuuksia, ss 15-22.
Suomen kuntaliitto. Helsinki 2016. 138 s. Saatavana osoitteesta http://vaikuttavuus.kirjastot.fi/vaikuttavuuden-mittaaminen.html
[vierailtu 10.6.2020].
- Juntunen, A., Laitinen, M., Saarti, J. &
Silvennoinen-Kuikka, H. (2015): Jälkidigitaalinen informaatioympäristö ja
kirjastot – QQML 2015 konferenssi. Informaatiotutkimus 34(3):1-5.
Saatavilla: http://ojs.tsv.fi/index.php/inf/issue/view/3544
[vierailtu 10.6.2020].
- Laitinen, M. (2015): QQML 2015: Nopeasti muuttuva
informaatioympäristö haastaa kirjastot. Tietolinja 2/2015. Artikkelin
pysyvä osoite on: http://urn.fi/URN:NBN:fi-fe2015092113662
[vierailtu 10.6.2020].
- Saarti, J., Laitinen, M. & Kämäräinen, J. 2014:
Kirjastojen vaikuttavuuden arviointi ja mittaaminen - QQML 2014. Informaatiotutkimus
33:3, s. 1-3. Saatavilla: http://ojs.tsv.fi/index.php/inf/article/view/48136/13949
[vierailtu 10.6.2020].
- Saarti, J., Juntunen, A., Niemelä, A. & Laitinen, M.
(2013): Digitaalinen kulttuuri ja kirjaston rooli – QQML2013 Roomassa. Informaatiotutkimus
32(2):1-4. Saatavilla: http://ojs.tsv.fi/index.php/inf/issue/view/1100
[vierailtu 10.6.2020].
- Heikkinen, R., Laitinen, M., Lappalainen, V., Parikka, S.,
Rasinkangas, P., Saarti, J., Söderholm, M., Suikkanen, E. & Vainikka, E.
(2012): Kirjastojen toiminnan arviointi: yhteisten mittareiden toimivuus ja
kehittäminen. [Evaluation of
the activities of libraries: common measures for the development of and for
performance - Abstract in English]. Signum
(45) 4:13-19. Saatavilla: http://ojs.tsv.fi/index.php/signum/article/view/6962
[vierailtu 10.6.2020].
- Laitinen, M. & Vehkalahti, K. (2011): Kaukopalvelun
todellisuus Suomessa tilastojen valossa – Kuoleeko kaukopalvelu? Signum
(44) 6:18-24. Saatavilla: http://ojs.tsv.fi/index.php/signum/article/view/4720
[vierailtu 10.6.2020].
- Saarti, J. & Laitinen, M. (2011): Kirjastojen näyttöön
perustuvaa johtamista ja arviointia Ateenassa, QQML 2011 seminaarissa. Informaatiotutkimus
30:2, 2. artikkeli. Saatavilla: http://ojs.tsv.fi/index.php/inf/article/view/4443/4196
[vierailtu 10.6.2020].
- Laitinen, M.,
Saarti, J., Rasinkangas, P. & Seppänen, A.-P. (Suom. 2010):
Kirjastotilastomanifesti. The
International Federation of Library Associations and Institutions (IFLA). Saatavilla:
http://www.ifla.org/publications/ifla-library-statistics-manifesto [vierailtu 10.6.2020].
- Juntunen, A., Laitinen, M., Saarti, J. & Taskinen, A.
(2010): Kirjastojen palveluiden ja johtamisen näyttöön perustuva kehittäminen –
katsaus QQML 2010 konferenssin esityksiin. Informaatiotutkimus 29(4).
Saatavilla: http://ojs.tsv.fi/index.php/inf/article/view/3846
[vierailtu 10.6.2018].
- Laitinen, M. (2010): Sähköisten aineistojen käyttö jatkoi
kasvuaan. Kansalliskirjasto 52:2, s. 9. Saatavilla: http://www.doria.fi/bitstream/handle/10024/97768/Kansalliskirjastolehti_2_2010.pdf?sequence=2
[vierailtu 10.6.2020].
- Laitinen, M.
(2010): Sähköisten kausijulkaisujen käytön kasvu jatkuu korkeakoulukirjastoissa.
- Tietolinja 2010:2, 5. artikkeli. Artikkelin pysyvä osoite on: http://urn.fi/URN:NBN:fi-fe201012143108
[vierailtu 10.6.2020].
- Saarti, J.
& Laitinen, M. (2010): Toimintatilastojen kehittäminen johtamisen
työkaluiksi: katsaus vaikuttavuuden arviointiryhmän työhön 2005 - 2009 ja sen
jatkoon. [Developing Activity
Statistics as a Management Tool: A Review of the Effectiveness of the
Evaluation Team's Work 2005-2009 and Its Continuity - Abstract in English]. Signum
(43) 2:5-13. Saatavilla: http://ojs.tsv.fi/index.php/signum/issue/view/600
[vierailtu 10.6.2020].
- Laitinen, M.
(2009): Kirjastotilastointi kehittyy - kuulumisia maailmalta. Verkkari
03/09. Saatavilla: http://www.helsinki.fi/kirjastot/verkkari/2009/03/laitinen.html
[vierailtu 10.6.2020].
- Laitinen, M.
(2008): ISO:n informaatio- ja dokumentaatioalan standardikehitystä -
Kansalliskirjastojen mittaristo kehitteillä. Signum (41) 6:16-19.
Saatavilla: http://ojs.tsv.fi/index.php/signum/issue/view/592
[vierailtu 10.6.2020].
- Kiviniemi, V.,
Laitinen, M. & Saarti, J. (2008): Kannattaako osaamiseen sijoittaa?
Yliopistokirjastot ja Suomen kansantalous. Kanava (36) 9:736-738.
- Toim. Rouvari,
A., Laitinen, M., Luokkanen, S., Saarti, J. & Tyrväinen, J. (2007): Laatu
ratkaisee: laatutyön opas korkeakoulukirjastoille. 93 s. Suomen
Tieteellinen Kirjastoseura, Helsinki. Saatavilla: Laatu ratkaisee [vierailtu 10.6.2020].
- Laitinen, M.
& Kangas, A (2007): Tieteellisten kirjastojen yhteistilastotietokannan
käyttäjäkysely. [Scientific
Libraries in the Statistical Database and the User Query - Abstract in English].
Signum (40) 6:26-28. Saatavilla: https://journal.fi/signum/article/view/3449
[vierailtu 10.6.2020].
- Laitinen, M.
& Jokela, M. (2006): Yhteistilaston korjausprojekti valmistunut. Tietolinja
2/2006. Saatavilla: http://www.kansalliskirjasto.fi/extra/tietolinja/0206/KITT.html
[vierailtu 10.6.2020].
- Toim. Häkkilä,
T. & Laitinen, M. (2006): KITT-käyttäjän käsikirja. Suomen tieteellisten
kirjastojen yhteistilasto. Tilastointiopas. Helsinki. Kansalliskirjasto. 73
s. (PDF)
- Laitinen, M.
(2006): Uusi uljas KITT - yhteistilastotietokannan paluu. Signum (39)
5:9-12. Saatavilla: http://ojs.tsv.fi/index.php/signum/issue/view/579
[vierailtu 10.6.2020].
- Laitinen, M. (2006):
Kansainväliset tilastostandardit esittelyssä. Signum (39) 5:17-19.
Saatavilla: http://ojs.tsv.fi/index.php/signum/issue/view/579
[vierailtu 10.6.2020].
- Laitinen, M.
(2006): Kansainväliset tilastostandardit esittelyssä Liite 1. - Signum
(39) 5. Saatavilla: http://ojs.tsv.fi/index.php/signum/issue/view/579
[vierailtu 10.6.2020].
- Laitinen, M.
& Vakkari, M. (2006): Asiakastyytyväisyyden ja tilastojen yhdistelmällä
syvemmälle kirjastojen arvioinnissa. Signum (39) 5:20-25. Saatavilla: http://ojs.tsv.fi/index.php/signum/issue/view/579
[vierailtu 10.6.2020].
- Rouvari, A.,
Pennanen, J. & Laitinen, M. (2005): Työtä ja tuloksia – kirjastopalveluiden
vaikuttavuuden arviointi. Signum (38) 1:22-25. Saatavilla: http://ojs.tsv.fi/index.php/signum/issue/view/569
[vierailtu 10.6.2020].
- Laitinen, M.
& Häkkilä, T. (2003): Tieteellisten kirjastojen yhteistilastotietokanta
käyttöön. Signum (36) 5:114-115.
- Laitinen, M.
& Salomäki, M. (2003): Suomen tieteellisille kirjastoille yhteinen
tilastotietokanta. Tietoyhteys (3) 25-26.
- Laitinen, M.
& Häkkilä, T (2003): Tieteellisten kirjastojen yhteistilastotietokanta
käyttöön. Verkkari 05/03. Saatavilla: http://www.helsinki.fi/kirjastot/verkkari/2003/uutiset/v_05b.html
[vierailtu 10.6.2020].
- Laitinen, M.
& Häkkilä, T (2003): Tieteellisten kirjastojen yhteistilastotietokanta käyttöön. Kirjastolehti
5/03
- Laitinen, M.
(2003): Tieteellisten kirjastojen yhteistilastotietokanta verkkoon.
Kansalliskirjasto tiedottaa 22.9.2003.
- Laitinen, M.
(2002): 500. väitöskirja Annales-sarjassa : Annales-alasarjojen julkaisumäärät
1922-2001. Turun yliopiston tiedotuslehti 41:7, s 30.
- Laitinen, M.,
Kolari, K.K. & Konttinen, K. (1995): Hypermedian käyttöympäristö
organisaatiossa. INFO / Teknillinen korkeakoulu, Koulutuskeskus Dipoli;
1995:4. 44 s.
- Laitinen, M.
(1995): Sähköisten julkaisujen itsenäiskäytön kehittäminen luonnon- ja
lääketieteen aloilla Turun yliopistossa. INFO / Teknillinen korkeakoulu,
Koulutuskeskus Dipoli 1995:11. 45 s. + 2 liitettä (4 + 14s.).
Keynote talks in international conferences
- Laitinen,
M. (2015): What do the libraries need in addition to the traditional statistics
in the changing operational environment? Key-note talk presented in conference
Uued raamatukogude standardid, statistika ja uuringud. National Library of
Estonia, Tallinn, Estonia 19th November 2015.
- Laitinen,
M. (2015): Challenging the Traditional Evaluation Methods in the Maelstrom of
Change. Key-note talk presented in Round Table. Assessment, Management and
Advocacy of Outcomes in Libraries; Opportunities for Balancing Business
Interests and Traditional Library Values. National and University Library in
Zagreb, Croatia 29th May 2015. Available from: http://hkdrustvo.hr/hr/skupovi/skup/279/ [Open Access - accessed 2020-06-10].
- Laitinen,
M. (2012): The Power of Data - Advocating for Library by Showing Evidence of Impact.
Key-note talk presented in QQML 2012 Congress in Limerick, Ireland 22.-25 May
2012. Available from: https://www.doria.fi/bitstream/handle/10024/77159/Laitinen_QQML_2012_Keynote_23.5.2012.pdf?sequence=1 [Open Access - accessed 2020-06-10].
International conference papers
- Laitinen, M.A., Kirichenko, S. & Juntumaa, J.H. (2023): The
Library as Promoter of Democracy: Analysis of Demographic Study by
Composite Index Method. Conference paper presented in QQML 2023.
Heraklion, Greece 30 May 2023. Presented by Markku A. Laitinen.
- Laitinen,
M.A., Kirichenko, S. & Juntumaa, J. (2022): Library Performance Index (ILP). Conference paper
presented in QQML 2022. Athens, Greece 24 May 2022. Presented by
Markku. A. Laitinen.
- Laitinen,
M.A., Kirichenko, S. & Juntumaa, J. (2021): Towards the Multidimensional
Measurement of Library Performance. User Experience Index. Conference paper
presented in QQML 2021. Athens, Greece (online) 25 May 2021. Presented by
Markku. A. Laitinen.
- Laitinen,
M. A. (2019): Fix, Develop, Keep! Net Promoter Score as a Tool for Improving
Customer Experience. Conference paper presented in QQML 2019, 28 May 2019,
European University Institute, Fiesole, Italy.
- Düren, P.,
Laitinen, M.A., Landøy, A. & Repanovici, A. (2019):
Experiences using national statistics while doing research in 22 libraries in
five countries. Conference paper presented in QQML 2019, 28 May 2019, European
University Institute, Fiesole, Italy. Presented by Petra Düren and Ane Landøy.
- Laitinen, M. A. (2018): Provision
and Quality Assurance of the High-Quality Services in Libraries - Proposal for
the New and Simple Method of Evaluation and Measurement. Conference paper
presented in The First International Children’s Libraries Symposium, 15
November 2018, Nevşehir Hacı Bektaş Veli Üniversitesi, Nevşehir, Turkey.
- Laitinen, M. A. (2018): Promoters
vs. Detractors or Faith-holders vs. Hate-holders? Evaluating the Applicability of the Net Promoter Score
(NPS) and the Public Sector Net Promoter Score (PSNPS) as an Indicator of
Library Customers’ Perception. Conference paper presented in QQML 2018, 23 May
2018, Cultural Center of Chania, Chania, Greece.
- Juntunen, A., Laitinen, M.A.,
Saarti, J. & Taskinen, A. (2018): Benchmarking the added value of the
libraries to the university output in Finland. Conference paper presented in
QQML 2018, 23 May 2018, Cultural Center of Chania, Chania, Greece.
- Laitinen, M. A. (2017): Aspects of
Measuring the Impact of New Innovations. Conference paper presented in QQML
2017, 23 May 2017, Limerick, Ireland.
- Laine, T. & Laitinen, M.A.
(2017): The Finna Service: Meeting the New Challenges of Collecting Data for
Measuring, Evaluation and Decision-Making in Cultural Heritage Organizations. Conference paper presented in QQML
2017, 23 May 2017, Limerick, Ireland. Presented by Markku Laitinen.
- Seppänen, A., Laitinen, M.,
Laihonen, H. & Rajala, T. (2017): Public value and performance of
libraries. Case: Iso Omena library. Conference paper presented in QQML 2017, 23 May 2017, Limerick,
Ireland. Presented by Antti Seppänen.
- Laitinen, M., Saarti, J. &
Vattulainen, P. (2016): Effects of the digitization – the digital knowledge
economy and the Finnish academic libraries. Conference paper presented in QQML
2016, 27 May 2016, London, United Kingdom. Presented by Jarmo Saarti and Pentti
Vattulainen.
- Laitinen, M. (2015): Implementation
of Library Measuring – Case Finland. Conference paper presented in conference
Uued raamatukogude standardid, statistika ja uuringud. National Library of
Estonia, Tallinn, Estonia 19 November 2015. Available from: Link to PDF [Open Access – accessed 2018-09-10].
- Laitinen, M. (2015): The Challenge
of Showing Economic Impact of Library. Conference paper presented in QQML 2015,
27 May 2015, Paris, France. Article Available from: http://www.qqml.net/June_2015_issue.html [Open Access – accessed
2018-09-10].
- Ilva, J., Laitinen, M. & Saarti,
J. (2015): The Costs of Open and Closed Access: Using the Finnish Research
Output as an Example. Conference paper presented in QQML 2015, 26-29 May 2015,
Paris, France. Presented by Markku Laitinen and Jarmo Saarti.
- Kautonen, H., Laitinen, M. & Niemelä,
A. (2014): The Difficulty of Indicating Transformation: The Challenge for
Library Statistics and Surveys. Conference paper presented in International
Association of University Libraries (IATUL) 3rd June 2014, Espoo, Finland. Presented
by Markku Laitinen and Anna Niemelä. Available from: http://docs.lib.purdue.edu/cgi/viewcontent.cgi?article=2050&context=iatul [Open Access – accessed 2018-09-10].
- Laitinen, M. & Saarti, J.
(2014): Evidence based service change: remodelling the academic libraries for
the post-digital era. Conference paper presented in QQML 2014, Istanbul, Turkey
27-30 May 2014. Presented by Markku Laitinen and Jarmo Saarti. Electronic
article Available from: http://www.qqml.net/papers/September_2014_Issue/335QQML_Journal_2014_LaitinnenandSaarti_Sept_611-618.pdf [Open Access – accessed 2018-09-10].
- Laitinen, M. (2014): Can impact be
standardised? ISO 16439 standard as a tool for evaluating the impact and value
of library. Conference paper presented in QQML 2014, Istanbul, Turkey 27-30 May
2014.
- Laitinen, M. (2013): Library
Statistics with Confidence - Facts from Figures with No Fear. Conference paper
presented in QQML 2013, Rome, Italy 4-7 June 2013. Electronic article Available
from: http://www.qqml.net/papers/December_2013_Issue/2412QQML_Journal_2013_Laitinen_4_459_467.pdf
[Open Access – accessed 2018-09-10].
- Saarti, J. & Laitinen, M.
(2012): Evaluating the Effects of Library E-resources and IL tuition on the
Research Outcomes in Finnish Top Universities and the Quality of the
Statistical Data Collected. Conference paper presented in QQML2012 Congress in
Limerick, Ireland 22.-25 May 2012. Presented by Jarmo Saarti and Markku
Laitinen.
- Laitinen, M. & Saarti, J.
(2011): A model for a library‐management toolbox: data warehousing as a tool
for filtering and analyzing statistical information from multiple sources.
Conference paper presented in QQML 2011 Congress in Athens, Greece 24.-27 May
2011. Presented by Markku Laitinen and Jarmo Saarti. Electronic article Available
from: http://www.emeraldinsight.com/doi/pdfplus/10.1108/01435121211242290 (Paywall, abstract available - accessed
2018-09-10)
- Seppänen, A-P. & Laitinen, M.
(2011): Libraries do make a difference. Common principles in showing the impact
of different types of libraries. Conference paper presented in QQML 2011
Congress in Athens, Greece 24.-27 May 2011. Presented by Antti-Pekka Seppänen
and Markku Laitinen. Electronic article (PDF) Available from: http://qqml.net/papers/July_Issue/1QQML_Journal_2012_Seppanen_Laitinen_1_3-11.pdf [Open Access – accessed
2018-09-10].
- Laitinen, M. & Taskinen, A.
(2010): The New Challenges of the Statistics - Case UEF. Conference paper
presented in QQML 2010 Congress in Chania, Greece 25-28 May 2010. Presented by
Markku Laitinen and Aino Taskinen. Article based on the presentation published
in book “New Trends in Qualitative and Quantitative Methods in Libraries”, the
book can be bought at: http://www.worldscientific.com/worldscibooks/10.1142/8144 (accessed 2018-09-10.)
- Laitinen, M., Kangas, A. &
Saarti, J (2009): Statistics and surveys as tools for library management in
Finland. Conference paper presented in 8th Northumbria International Conference
on Performance Measurement in Libraries and Information Services. - Libraries
Plus: Adding Value in the Cultural Community. Istituto degli innocenti,
Florence, 17-20 August 2009. Presented by Markku Laitinen.
- Laitinen, M. (2008). Towards open,
multidimensional measurement of library services - case: Finland. World Library
and Information Congress: 74th Ifla General Conference and Council 10-14 August
2008, Québec, Canada. Available: http://www.ifla.org/IV/ifla74/papers/160-Laitinen-en.pdf [Open Access – accessed
2018-09-10].
National conference papers
- Laitinen, M.
(2019): Vaikuttavuus ja kirjastot. Kirjastojen
tiedolla johtamisen syysseminaari 22.10.2019, Tampere. Linkki
PDF-tiedostoon [vierailtu 28.5.2020].
- Laitinen, M.
(2017): Suositteluhalukkuusindeksi kirjaston palvelujen arvioinnissa. Vaikuta
tai kuole – arvoa vaikuttavuudesta –seminaari 25.9.2017, Helsinki. Linkki
PDF-tiedostoon, Linkki
tallenteeseen [vierailtu 26.6.2018].
- Laitinen, M. (2015): Kirjastojen muuttuva toimintaympäristö haastaa
perinteiset mittaustavat. Kirjastonjohtajien neuvottelupäivät 1.10.2015, Lahti.
Julkaisun pysyvä osoite on http://urn.fi/URN:NBN:fi-fe2015102215024
[vierailtu 10.9.2018].
- Laitinen, M.
(2014): Luettelointi tilastoina. AMK–metatietoryhmä, kehittämispäivä
10.12.2014, Helsinki. Linkki
PDF-tiedostoon [vierailtu 10.9.2018].
- Laitinen, M.
(2014): Mitä indikaattoreita tarvitaan yt-neuvotteluihin valmistautuessa?
Kommenttipuheenvuoro. Vaikuttavuuden arvo -seminaari 29.10.2014, Helsinki.
Julkaisun pysyvä osoite on http://urn.fi/URN:NBN:fi-fe2014110345998
[vierailtu 10.9.2018].
- Laitinen, M.
(2014): Panosta kirjastoon – tuota arvoa. Vaikuttavuuden arvo -seminaari
29.10.2014, Helsinki. Julkaisun pysyvä osoite on http://urn.fi/URN:NBN:fi-fe2014110345999
[vierailtu 10.9.2018].
- Laitinen, M.
(2013): KITT2. Nyt! Tilastot ja kustannukset tehokkuudeksi -seminaari
3.12.2013, Helsinki. Julkaisun pysyvä osoite on http://urn.fi/URN:NBN:fi-fe201312037512
[vierailtu 10.9.2018].
- Laitinen, M.
(2012): Taloustilastoinnin perusteista. Korkeakoulukirjastojen talousseminaari
28.11.2012, Helsinki. Julkaisun pysyvä osoite on http://urn.fi/URN:NBN:fi-fe2012112710076
[vierailtu 10.9.2018].
- Saarti, J.
& Laitinen, M. (2012): Kirjaston e-aineistojen ja il-opetuksen vaikutus
Suomen huippuyliopistojen tuloksiin ja kerätyn tilastotiedon laatu. Kirjastoverkkopäivät
2012, Helsinki. Esittäjä Jarmo Saarti.
- Laitinen, M.
(2011): Painetun aineiston hankinta ja käyttö korkeakoulukirjastoissa. Painetun
aineiston saatavuus Suomessa - seminaari 2.11.2011. Helsinki. Julkaisun pysyvä
osoite on http://urn.fi/URN:NBN:fi-fe201111045784
[vierailtu 10.9.2018].
- Laitinen, M.
(2011): Kaukopalvelun todellisuus tilastojen valossa. Kuoleeko kaukopalvelu?
Valtakunnalliset kaukopalvelupäivät, Turku 11.5.2011. Esitelmään perustuva
artikkeli julkaistu lehdessä Signum (44) 6:18-24. Saatavilla: http://ojs.tsv.fi/index.php/signum/article/view/4720
[vierailtu 10.9.2018].
Chairing special sessions and workshops in international conferences
- Special Session: Heritage and Intangible resources: Organization and convergence. In the 15th Qualitative and Quantitative Methods in Libraries International Conference (QQML2023). Heraklion, Greece 1st June 2023. Chaired by Markku A. Laitinen.
- Workshop session: Kirichenko, S., Juntumaa, J.H. and Laitinen, M.A. The Library as Promoter of Democracy: Composite Index Approach. In the 15th Qualitative and Quantitative Methods in Libraries International Conference (QQML2023). Heraklion, Greece 31st May 2023. Chaired by Markku A. Laitinen.
- Plenary Session: Misinformation and Information Behavior: Challenges for Information Professionals. 15th Qualitative and Quantitative Methods in Libraries International Conference (QQML2023). Heraklion, Greece 30th May 2023. Chaired by Markku A. Laitinen.
- Special Session: Library Services to Research and Education. In the 14th International Conference on Qualitative and Quantitative Methods in Libraries.
Athens, Greece 26th May 2022. Chaired by Markku A. Laitinen.
- Plenary Session: Do we know the future – how can we prepare for the future. In the 14th International Conference on Qualitative and Quantitative Methods in Libraries.
Athens, Greece 24th May 2022. Chaired by Markku A. Laitinen.
- Workshop Session: Kirichenko, S., Juntumaa, J.H. and Laitinen, M.A. Library Performance Indices Scope and Rationale. In the 14th International Conference on Qualitative and Quantitative Methods in Libraries.
Athens, Greece 24th May 2022. Chaired by Markku A. Laitinen.
- Special Session: Evaluation
of User Experience in Cultural Heritage Organizations. In the 13th
International Conference on Qualitative and Quantitative Methods in Libraries.
Athens, Greece (online) 25th May 2021. Chaired by Markku A.
Laitinen.
- Special Session:
Management: Methods for Sustainability and Innovation. In the 12th
International Conference on Qualitative and Quantitative Methods in Libraries.
27th May 2020. QQML Teleconference. Chaired by Markku A. Laitinen.
- Plenary Session: International Perspectives on Library and
Information Science Research Methodology: Trends and Practices for the
Profession. In the 11th International Conference on Qualitative and
Quantitative Methods in Libraries 30 May 2019. European University Institute.
Fiesole, Italy. Chaired by Markku A. Laitinen.
- Plenary Session: The Challenges and Possibilities of the Open Science for
the Libraries and Information Studies. In the 10th International
Conference on Qualitative and Quantitative Methods in Libraries 25 May 2018.
Cultural Center of Chania, Chania, Greece. Chaired by Markku A. Laitinen.
- Special Session: The Attitude of the
Users I. In the 10th International Conference on Qualitative and
Quantitative Methods in Libraries 25 May 2018. Cultural Center of Chania,
Chania, Greece. Chaired by Markku A. Laitinen.
- Plenary Session: Vision and Reality
Regarding Bibliometric Role in Scientific Research Evaluation. In the 9th
International Conference on Qualitative and Quantitative Methods in Libraries
25 May 2017. Limerick, Ireland. Chaired by Markku A. Laitinen.
- Special Session: Breaking the Borders. How to Measure
Impact of the New Innovative Customer Oriented Services? In the 9th
International Conference on Qualitative and Quantitative Methods in Libraries
23 May 2017. Limerick, Ireland. Chaired by Markku A. Laitinen.
- Plenary Session: Information and
Libraries. The New Era. In the 7th International Conference on
Qualitative and Quantitative Methods in Libraries 27 May 2015. IUT Université
Paris Descartes, Paris, France. Chaired by Markku A. Laitinen.
- Special Session: Open science and
its evaluation – new challenges and possibilities for libraries. In the 7th
International Conference on Qualitative and Quantitative Methods in Libraries
27 May 2015. IUT Université Paris Descartes, Paris, France. Chaired by Markku
Laitinen and Jarmo Saarti.
- Special Session: Library and
Information Science Research: Principles and Applications. In the 6th
International Conference on Qualitative and Quantitative Methods in Libraries
29 May 2014. Kadir Has University, Istanbul, Turkey. Chaired by Markku A.
Laitinen.
- Workshop Session: Change of
Libraries and Managerial techniques. In the 6th International Conference
on Qualitative and Quantitative Methods in Libraries 28 May 2014. Kadir Has
University, Istanbul, Turkey. Chaired by Markku A. Laitinen.
- Special Session: Collaboration of
Cultural Organizations towards Quality and Impact: The Difference that the Cultural
Institutions Can Make. In the 6th International Conference on
Qualitative and Quantitative Methods in Libraries 27 May 2014. Kadir Has
University, Istanbul, Turkey. Chaired by Markku Laitinen and Jarmo Saarti.
- Special Session: Changes in learning
and Research and the attitude of Users III. In the 5th International
Conference on Qualitative and Quantitative Methods in Libraries 7 June 2013. La
Sapienza University, Rome Italy. Chaired by Markku A. Laitinen.
- Impact Evaluation Workshop: Towards
the synthesis of quantitative and qualitative information. In the 5th
International Conference on Qualitative and Quantitative Methods in Libraries 6
June 2013. La Sapienza University, Rome Italy. Chaired by Anna Niemelä and
Markku Laitinen.
- Library’s Efficiency, Impact and
Outcomes. Statistical Evaluation and Other Methods as Tools for Management and
Decision-making. IFLA 2012 pre-conference 8-9 August 2012 in
Turku, Finland. Chairing the opening session. Chairing Session 1, Joint-session.
- Special Session: Human Resources I.
Significance and Efficiency of "Visiting-Instructor Training
Programme": Opportunities for Sharing Competence of Reference Staff. In
the 4th International Conference on Qualitative and Quantitative
Methods in Libraries. 23 May 2012. Limerick, Ireland. Chaired by Markku A.
Laitinen.
- Special Session: Academic Libraries
I. Establishing culture of assessment: what do we need to strengthen ties
between academic library and study process. In the 3rd International
Conference on Qualitative and Quantitative Methods in Libraries. 26 May 2011.
Athens, Greece. Chaired by Markku A. Laitinen.
- Keynote Session. In the 2nd
International Conference on Qualitative
and Quantitative Methods in Libraries 28 May 2010. Mediterranean Agronomic
Institute of Chania. Chania Greece. Chaired by Markku A. Laitinen.
Memberships
- Member of Board in The Finnish Research Library Association (STKS) for the term 2024-2025.
- Since 2018: Member of
the Scientific Board on Qualitative and Quantitative Methods in Libraries.
International Society for the Advancement of Science and Technology.
- Since 2012: International Scientific
Committee on Qualitative and Quantitative Methods in Libraries. International
Society for the Advancement of Science and Technology.
- 2004-2016 and 2019-: ISO TC46 / SC 8
/ WG2 - International Library Statistics (ISO 2789). ISO (International
Organization for Standarization). SFS Expert member.
- 2004-2016 and 2019-: ISO TC46 / SC8
/ WG4 - Library Performance Indicators (ISO 11620). ISO (International
Organization for Standarization). SFS Expert member.
- 2005-2018: The National Group for
Assessing the Impact of Library Activities in Finland. The National Library of
Finland. (Group disbanded.)
- 2012: Scientific Committee of the
project on Information Policies in the Social Sciences and Humanities. CRIS
(Consiglio Nazionale delle Richerche).
- 2010-2016: ISO TC46 /
SC8 / WG10 - Methods and procedures for assessing the impact of libraries (ISO
16439). ISO (International Organization for Standarization). SFS Expert member.
- 2010-2016: Liber quality Work Group.
Association of European Research Libraries.
- 2007-2016: ISO TC46 / SC8 / WG7 -
Performance Indicators for National Libraries (ISO 28118). ISO (International
Organization for Standarization). SFS Expert member.
- 2007-2014: IFLA (The International
Federation of Library Associations and Institutions), Statistics and Evaluation
Section. - Member of the standing committee and Information coordinator.
Updated: 2023-12-18