Operations manual

The University of Helsinki Operations Manual is a tool for quality assurance. It documents practices common across the University and quality assurance procedures. Its purpose is to support the work of all members of the University community and to help to improve all facets of the University’s activities.

The Operations Manual is an excellent source of information for those who want to familiarise themselves with the University’s activities.

The Operations Manual describes the University in terms of its management, core duties, resources, support services and its activities as a whole from the point of view of continuous quality improvement.