GoCore

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  1. Introduction

  2. Bioinformatics workbook

  3. Contents page

  4. Raw data page

  5. Analysis page

  6. Publishing results

 

Experiencing problems?

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Getting technical support

We will be glad to help you with any problems you encounter using GoCore, and you are welcome to contact us directly. However, we recommend that you try the following steps first to see whether a documented answer exists to your problem.

  1. If the problem is with a specific tool, press the tool's Help button and read through the online documentation provided.

  2. Check through the list of frequently asked questions below, to see if your answer is found there.

  3. Please make sure that your software is registered before contacting us. This will prioritize your request for technical support and provide us with useful details about your computer environment.

We will be glad to help you with any problems you encounter using GoCore, and you are welcome to contact us directly. However, we recommend that you try the following steps first to see whether a documented answer exists to your problem.

Requests for technical support can be sent by email to Luke.Jeffery@helsinki.fi, or by fax to +358-9-19125664.

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Frequently asked questions

Is there a version of GoCore for the mac or Linux?

At present GoCore is only available for users of Windows 95 / Office 2000 or better. However, a mac version compatible with OS/X is soon to be released, and a Linux version can be developed upon request.

After I installed GoCore, I can no longer open my other Excel files. Why not?

If you have not yet completed the registration process (by entering the license key), you will not be able to double-click on Excel files to open them. This is unavoidable, due to the way Excel responds to the appearance of the registration reminder. However, it is still possible to open your Excel files. You need to first open Excel, cancel the registration reminder and then choose Open from Excel's File menu. Or, better still, send your GoCore registration now!

How can I view GoCore's source code?

First you must register your copy of GoCore. In return you will be sent a license key and a code key. The code key is a password that is required to view and/or modify GoCore's source code. Click on Excel's Tools menu and select the Visual Basic Editor option from the Macro submenu. The Visual Basic Editor is opened and in the left pane you should see a list of active workbooks and add-ins. One of these is GoCore. To view the source code you must expand the GoCore item by clicking its [+] button. When you attempt this you will be asked for a password and must enter the code key. Then, all of GoCore's source code becomes available for you to browse through.

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If you have any questions or comments about GoCore software or the website,

please send an email to Luke.Jeffery@helsinki.fi, or send a fax to Luke Jeffery at +358-9-191-25664