Quality and development - quality assurance

Quality at the University means expedient activity and high-quality results.

The quality assurance system of the Helsinki University Library is based in the University’s quality assurance policies. The quality assurance system supports and organises the implementation of functions and ensures operational quality, thereby promoting development of the Library as well. The Library’s quality assurance system is documented in the operations manual. The quality assurance system is implemented by collecting and utilising customer feedback, and is aided by the operations manual and documentation of functions.

The quality system of the Helsinki University Library is a part of the quality assurance system of the University of Helsinki.

Operations manual

Section D3 of the University’s operations manual provides a general overview of library and information services.

The Library operations manual was designed to support the development of activities and thereby raise the visibility of library operations at the University.  

The Library Board confirms the content of the operations manual. The Library Director is responsible for maintaining and updating the manual and process descriptions.

The Library’s quality assurance contact person is Library Secretary Minna Linna-Vuori.

Operations manual:

• Operations manual wiki (in Finnish)
• QPR-based Operationas manual (in Finnish)

More information on the library’s quality assurance system:

• The Library’s quality system (wiki – in Finnish)