Most frequently read instructions


Guide magazine


Guide magazine 2015

Most frequently used tools


Search the Helpdesk portal

Office 365 - implementation

You can now switch to using Office 365 by yourself. Read the activation instructions here.

More instructions can be found in the Helpdesk portal.

Sign in to your Office 365 email here!


The Office 365 suite will be automatically assigned to new students who have activated their user account. Please sign in Office 365 using the link above.

Helpdesk notifications

Service desk at Aleksandria is open on May 9-22 Mondays and Thursdays from noon to 4 p.m.  During that period we serve you mainly in matters associated with the keys. In other matters, we hope you contact the Helpdesk via chat.

Due to the change programme, the response times in our customer service are longer than usual. We apologize for this inconvenience.

The opening hours of Helpdesk’s Aleksandria customer service point will be reduced. From 18 April 2016, the service point is open on Mondays and Thursdays from 9 a.m.–4 p.m., and it will also be closed for the 30-minute lunch break. The service point will be closed at all other times. Any exceptions will be announced separately.

The Helpdesk is open on weekdays from 8 a.m. to 4 p.m.

The chat service is open on weekdays from 9:00 a.m. to 3:30 p.m., and at this stage, you can chat either in Finnish or in English. From the chat, you can get help in acute IT problems without having to call or e-mail Helpdesk. The chat window will open on the Helpdesk home page whenever the service is open and one of the Helpdesk agents is available. If the window does not open during the opening hours of the service, it means that there is a queue at the service at that moment. To use the chat, Javascript needs to be enabled in your browser.

Current technical problems