Our phone service is open on Tuesdays and Thursdays from 10.00 to 12.00 (UTC +3).
Our phone number is +358 2941 24140 (local network charge / mobile call charge).
Our phone service is closed on Tuesday 17 September.
If your query concerns Master's application, please contact our advisors at masters-admissions(at)helsinki.fi
In other queries, our e-mail address is: admissions(at)helsinki.fi
Please do not send messages containing personal information (e.g. identity number or other confidential information) via e-mail.
If you have already applied, please provide your application number to speed up the service.
The chat window can be found on the right side of this page. Our chat service is open 24/7. Your questions will be answered by Hubot, Admission and Student Services' customer service chatbot. Hubot can answer in Finnish, Swedish and English. Hubot can transfer the conversation to an admissions advisor during our service hours.
Our customer service chat is open on Mondays from 12.00 to 14.00 (local Finnish time).
The chat service works best for brief questions regarding applying. Please contact us by email if you need further admission advisement. To make the procedure easier you can mention if you have already contacted us by email. Please do not copy an entire email to the chat conversation. Please note that during the busiest times, an admission advisor might have several chat conversations going on at the same time.
To use the chat service, you must accept functional cookies for the University website. You can adjust your cookie settings through cookie management. The same link is also found in the website footer. If the chat window does not appear automatically, refresh the page after accepting cookies.
We will offer admission advising online in Zoom starting from September. You can book an appointment, if you feel like you cannot find an answer to your question on our website or Studyinfo’s admissions criteria. You can also check whether you can find an answer to your question on our website “Admissions frequently asked questions”.
What kind of questions we can advise on Zoom?
Available times are shown in the booking calendar for two weeks ahead. If there are no available times, we can also advise you via email, phone, chat or Guidance Corner.
You can book an appointment for Zoom here.
During the autumn 2024 you can come and meet the admission advisors at the Guidance Corner in the Kaisa House (Fabianinkatu 30, Helsinki) on the following times:
Please check the up-to-date information on this website before visiting us.
We can help you with questions related to applying to the University of Helsinki. You do not need to book an appointment. Please note that we might not be able to serve all customers if there is a lot of queue. Please note that we do not accept enclosures of any kind at the Guidance Corner.
University of Helsinki offers also guidance for immigrants who are interested in studying in a Finnish University. You can find the contact information of our SIMHE services here.
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University of Helsinki
Admission Services
P.O. Box 24
00014 University of Helsinki