IT Services

Helpdesk - IT guidance and user support

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Helpdesk helps students and personnel at the University of Helsinki in all problem situation. You can contact us when you need help e.g. with your computer, programs, user accounts or printers. Before you contact us, check if you can find a solution for your problem in the IT guides and instructions!

Helpdesk contact information:

http://www.helsinki.fi/helpdesk/
tel. 09 191 55555 (Monday to Friday 8 am.–4.30 pm.)

Helpdesk aims to solve the most common problems during the first contact. If the problem cannot be solved at once, Helpdesk forwards a support request to the technical support groups or experts who then will proceed with the problem. Helpdesk stands at service for all university units and students.

Contacting Helpdesk

Contact technical support groups via Helpdesk, p. 09 191 55555.

You can give feedback to the University of Helsinki IT Center about its operations and services via this form.

Support request online

In addition to e-mail and telephone, you can also contact Helpdesk via a web browser through the customer user interface. You can create a support request, follow them up and update and view older support requests.

Customer user interface

18.01.2013